Songs disappeared from collection when upgrading to Pandora Plus

harebear — Wed, 14 Apr 2021 13:43:31 GMT

I have a similar problem. My credit card was compromised so I had to change to card my account uses. When I opened Pandora again all of my saved songs are gone. There isn't even an "Songs" option showing up. I spent a lot of time collecting those songs and I'd really like them back. Any help?

Brian

Moderator Edit: Edited title for clarity

Re: Songs disappeared from collection when upgrading to Pandora Plus

AdamPandora — Wed, 14 Apr 2021 13:45:38 GMT

@harebear I created a separate thread since you are running into a separate issue.

To clarify, it looks like you were previously upgraded to Pandora Premium, however after your subscription expired, you ended up resubscribing to Pandora Plus instead.

When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

You can resubscribe to Pandora Premium through the Pandora website.

Alternatively, you can also unlock complimentary sessions of Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again.

Let me know if you have additional questions.

post Re: Songs disappeared from collection when upgrading to Pandora Plus in My Collection

Songs disappeared from collection when upgrading to Pandora Plus

Re: Songs disappeared from collection when upgrading to Pandora Plus