post Re: Station unavailable error message while in shuffle mode in My Collection

Station unavailable error message while in shuffle mode

borchwack — Thu, 05 Dec 2019 18:40:10 GMT

Shuffle Stations doesnt work. I keep getting "This Station is not currently available.Please choos another station instead" I've reset phone deleted app and reinstaled. Occasionally the app will work for a few songs and then stop working. This is on the ios app. Its the feature I use the most and this is annoying. Thanks

mod edit: changing title for clarity

Re: Shuffle Stations iOs

TannerPandora — Thu, 05 Dec 2019 18:37:24 GMT

Hi @borchwack thanks for posting to community.

Just to confirm, does this happen when you're listening to Pandora directly from the app on your phone or is your phone connected to a 3rd party device?

Can you also let me know:

The model of your iPhone?
The Pandora version you are currently on? (If you need help finding this, let me know.)

Re: Shuffle Stations iOs

borchwack — Fri, 06 Dec 2019 02:41:01 GMT

Thanks! directly from the app its not working or it will play one song and then get message that station is unavailable. I have an iphone X running the latest update and have pandora version 1911.2

Thanks Again!

Re: Shuffle Stations iOs

AlyssaPandora — Mon, 09 Dec 2019 13:58:04 GMT

Hey, @borchwack.

Thanks for getting back to us with that info.

A few more questions:

Where are you listening (home, work, or on the go)?
Is this happening on all your stations or just one? (Which ones?)
Is this happening when you are on Wi-Fi or cellular data?
Is this happening on all your devices or just one?

Let me know.

Re: Shuffle Stations iOs

borchwack — Mon, 09 Dec 2019 15:14:38 GMT

On home wifi
Only when I shuffle stations
Both Wifi and Cellular
only use one device(iPhone with Pandora) but I will download on iPad and try that.

Thanks!

Re: Shuffle Stations iOs

AlyssaPandora — Mon, 09 Dec 2019 16:09:42 GMT

@borchwack Thanks for providing those helpful details.

I'll be sure to report this over to our engineering team ASAP.

If you're able to capture a screenshot of that error message, this will be helpful to include in the ticket for engineering.

Appreciate your help!

Re: Shuffle Stations iOs

borchwack — Mon, 09 Dec 2019 16:55:47 GMT

Re: Shuffle Stations iOs

DLange — Mon, 09 Dec 2019 21:29:58 GMT

Lenovo IdeaPad Flex

Windows 10 Home Desktop will not shuffle (6 stations chosen)...

Version 1909

OS build 18363.476

Re: Shuffle Stations iOs

AlyssaPandora — Wed, 11 Dec 2019 17:43:10 GMT

Hey, @borchwack @DLange.

Thanks so much for providing those helpful screenshots.

I moved this thread over to the My Collection board as this doesn't appear to be device-specific.

I understand how frustrating this issue has been. In the meantime, I've shared this thread and all the helpful information you've provided with our engineering team.

Your patience is appreciated while they look into what is causing this issue. 🎶

Re: Station unavailable error message while in shuffle mode

cheyennemtnman — Sun, 15 Dec 2019 04:22:37 GMT

I am getting the same error block when I try to select the shuffle list. I tried clearing cache and data, to no avail... I have android galaxy s 10+. Just started happening today

Re: Station unavailable error message while in shuffle mode

AdamPandora — Mon, 16 Dec 2019 18:40:42 GMT

@cheyennemtnman We are aware of this issue and are working on it. Thanks for your patience in the meantime!

Re: Station unavailable error message while in shuffle mode

borchwack — Wed, 18 Dec 2019 19:04:39 GMT

Everything seems to working.. I can now listen to my shuffled stations!!....Thanks! Enjoy the Holidays And Happy New Year!!