post Re: Glitch in My Collection

Won't let me get rid of songs on playlist

Alphagirl — Tue, 13 Jul 2021 11:21:25 GMT

I have this glitch on my playlists where it puts different songs and it won't let me get rid of it anyone have the same problem?

Moderator Edit: Edited title for clarity

Re: Glitch

AdamPandora — Mon, 12 Jul 2021 17:56:19 GMT

@Alphagirl Could you tell me a bit more about what is happening?

Please let me know:

the name of one of your playlists this happens with
the name of some of the tracks you are unable to remove from the playlist

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Glitch

Alphagirl — Mon, 12 Jul 2021 17:58:55 GMT

The playlist that it's happening to is called random songs don't judge me I couldn't think of a name

Re: Glitch

AdamPandora — Mon, 12 Jul 2021 18:19:07 GMT

Thanks for following up, @Alphagirl.

Can you please also send me a screenshot of what happens when you attempt to remove tracks from that playlist?

Thanks again for the help with this.

Re: Glitch

Alphagirl — Mon, 12 Jul 2021 18:20:48 GMT

No I'm sending you a screenshot how do I know you won't hack

Re: Glitch

AdamPandora — Tue, 13 Jul 2021 11:20:34 GMT

@Alphagirl If you would feel more comfortable receiving support via email vs. over the Community, let me know and I can help escalate this directly to our support team.

You can also reach out to them directly on your end but submitting a new message here.

Re: Glitch

RCJ-pnw — Sat, 28 May 2022 20:35:34 GMT

Same thing happens to me. It's like the artist paid to override our settings. It's in my automatic "favorites" playlist, but I didn't favorite it and I don't like it. There is no way to remove from the playlist or "thumbs down" or anything.

Re: Glitch

AdamPandora — Sun, 29 May 2022 11:32:54 GMT

@RCJ-pnw Could you tell me a bit more about what is happening?

Please let me know:

the name of your playlist this happens with (I don't see any playlist named "favorites" in your collection)
the name of some of the tracks you are unable to remove from the playlist

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝