post Re: Restoring My Thumbs Up Playlist in My Collection

Thumbs count doesn't match number after tapping to view thumb list

GrayJediRod — Fri, 01 Oct 2021 13:02:12 GMT

Hey, sorry to jump in this tread so suddenly, but I’ve noticed a good amount of thumbs up tracks I had are missing.. was wondering if someone could help me with that or if I have to restore the app 🙃😵‍💫

Moderator Edit: Edited title for clarity

Re: Restoring My Thumbs Up Playlist

AdamPandora — Thu, 30 Sep 2021 17:47:15 GMT

@GrayJediRod It sounds like you are running into a separate issue.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Restoring My Thumbs Up Playlist

GrayJediRod — Thu, 30 Sep 2021 18:18:16 GMT

this was one, currently iPhone 8, use to be an android Edge (mainly used it on that app, and an iPod touch as well but strictly on the iPhone now). I tried using this list to find an old song I heard but that’s when I noticed some songs weren’t saved from a select few stations 😞

Re: Restoring My Thumbs Up Playlist

AdamPandora — Thu, 30 Sep 2021 18:37:38 GMT

@GrayJediRod To clarify, how did you navigate to this screen?

Did you tap on Profile, and then Thumbs?

Additionally please let me know:

the names of one of your stations with missing thumb ratings
the names of some tracks you know that are thumbed up, but are missing from the list

Thanks again for working with me on this.

Re: Restoring My Thumbs Up Playlist

GrayJediRod — Thu, 30 Sep 2021 18:47:54 GMT

Yes, exactly. Profile then Thumbs; and saw this was one of my thumbs up. As for the station, The Postal Service was the station the song was on (that I’m looking for). Says I have 1033 thumbs but when I click the thumbs it shows 821, figured the license for some songs were up or something 😵‍💫😵‍💫

Re: Restoring My Thumbs Up Playlist

AdamPandora — Thu, 30 Sep 2021 18:56:22 GMT

Thanks for following up, @GrayJediRod.

Can you please send me screenshots of:

your Profile where it shows you have 1033 thumbs
the screen that appears when you tap on Thumbs showing you only have 821 thumbs

Appreciate the help with this.

Re: Restoring My Thumbs Up Playlist

GrayJediRod — Thu, 30 Sep 2021 18:58:41 GMT

also, thank you so much for helping! With this!!!

Re: Restoring My Thumbs Up Playlist

AdamPandora — Fri, 01 Oct 2021 13:06:50 GMT

@GrayJediRod Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime!

Re: Restoring My Thumbs Up Playlist

GrayJediRod — Fri, 01 Oct 2021 18:45:37 GMT

Okay, thank you for helping me with all this mess 😅