post Lost Station in My Collection

My Curated Stations Are Gone, Not Deleted by an Unauthorized User

BigProppa — Fri, 03 Sep 2021 14:19:34 GMT

Help! Is there a way to get Pandora to restore my missing stations? I've been curating them for 10 years. I noticed lots of people stating the same problem.

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

AdamPandora — Fri, 03 Sep 2021 15:52:47 GMT

@BigProppa Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?
Also, what are the names of some of the stations that are missing from your collection?

Thanks for working with me on this. 🤝

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

TannerPandora — Fri, 03 Sep 2021 16:37:18 GMT

@BigProppa I'm investigating this with some help.

Using the Chrome browser, I was able to view your station list on the web. Could you please do me a favor and see whether you can view your station list from the web on your end? At this time, I see a total of 250 stations in your collection.

If you are able to view them, can you take a moment to review and let me know if you see any erroneous stations.

Thanks!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

BigProppa — Fri, 03 Sep 2021 17:25:56 GMT

Hey @TannerPandora thanks for reaching out.

It seems like the two stations I was most concerned about ARE available in the iOS app, but not in the Web app (Chrome and FF for the latest Mac OS).

https://pandora.app.link/xc4QkHZSfjb

https://pandora.app.link/Uubw7ATSfjb

Since I listen during the day on my computer at work, I always go through that.

Am I missing where these would be listed in the Web app?

Thanks again!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

TannerPandora — Fri, 03 Sep 2021 17:56:16 GMT

Hey @BigProppa - I checked your account and was able to locate both the stations on the web.

Just to confirm, the stations are called 'Ancient Dub Radio' and 'Hip Hop Friday by Strength in Members'. I tested each station for playback and it seemed to be okay from my end. You may see the station update in your Recently Played carrousel.

From the web, click on My Collection > Station > Sorted by A-Z

Do they still appear to be missing on your end?

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

BigProppa — Fri, 03 Sep 2021 19:21:04 GMT

Wow, I must be nuts because they appear in the alpha sorted list now.

I swear that before I played them from the iOS app, they weren't there in the Web app.

Could they have fallen off before because there's a rule for recency?

In any case, thank you!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

AdamPandora — Sat, 04 Sep 2021 11:50:31 GMT

@BigProppa Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

BigProppa — Sun, 05 Sep 2021 17:13:04 GMT

Thanks again!!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

BigProppa — Mon, 04 Oct 2021 20:53:28 GMT

Try listening to it on your phone or tablet. THEN if you come back to your browser, it might appear at the top of wherever it lists recently listened stations.

Stations disappearing from My Stations

sheinz57 — Wed, 20 Oct 2021 16:27:55 GMT

Two stations that I have worked on for years mysteriously have disappeared from My Stations. I have searched for them with no luck. I can't imagine that both of them would have been accidentally deleted. Whatever the reason, any ideas on how to recover them? Thanks.

Re: Stations disappearing from My Stations

AdamPandora — Wed, 20 Oct 2021 17:11:00 GMT

@sheinz57 What are the names of the two stations that are missing from your collection?

Let me know.

Re: Stations disappearing from My Stations

sheinz57 — Wed, 20 Oct 2021 17:12:23 GMT

Steve's Super Station and Cocktail. Thanks.

Steve

Re: Stations disappearing from My Stations

AdamPandora — Wed, 20 Oct 2021 17:25:07 GMT

@sheinz57 I have created a ticket with our engineering team so they can help look into this further.

Thanks for your patience in the meantime!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

sheinz57 — Wed, 20 Oct 2021 17:26:38 GMT

Thanks for your help!

Lost Station

mikeandauline — Tue, 26 Oct 2021 15:25:37 GMT

I have had a station called Ferrari Platt for a long time. Yesterday it went missing on all my devices. I can't find it anywhere in the search in "my collection" Any idea how I could track it down

-Mike Platt

Re: Lost Station

AdamPandora — Tue, 26 Oct 2021 16:52:25 GMT

@mikeandauline We were able to help restore that station back to your collection.

Hope this helps!

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

AdamPandora — Tue, 26 Oct 2021 16:53:33 GMT

@sheinz57 Both of those stations should have returned to your collection.

Let me know if they are still missing on your end.

Re: Lost Station

mikeandauline — Tue, 26 Oct 2021 19:25:12 GMT

It did thanks. Are you able to see the history and tell if I did something
to mess it up so that I can avoid it in the future
- Mike

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

sheinz57 — Tue, 26 Oct 2021 19:51:04 GMT

Thanks! All good now.

Re: My Curated Stations Are Gone, Not Deleted by an Unauthorized User

sheinz57 — Tue, 26 Oct 2021 19:51:12 GMT

I see them on my side. Thank you for your help!

Steve