post Re: Thumbs Up not being recorded and Playlist not being generated in My Collection

Thumbs Up not being recorded and Playlist not being generated

MusicFanInSC — Thu, 02 Dec 2021 17:10:13 GMT

My 2000s Pop Station stopped recording my Thumbs Up after just 4 songs. Also, the station did not generate a Thumbs Up Playlist. @AdamPandora If someone could create a ticket for me to get this issue resolved. I have stopped listening to this station for the moment until the matter is resolved.

Re: Thumbs Up not being recorded and Playlist not being generated

AdamPandora — Thu, 02 Dec 2021 18:33:25 GMT

@MusicFanInSC Can you please send me a screenshot of what you are seeing?

I took a look at your account and am showing you have 87 Thumbs Up ratings on your 2000s Pop Radio station. Additionally, I see I do see that your 2000s Pop Radio Thumbs Up playlist was created:

Thanks for working with me on this. 🤝

Re: Thumbs Up not being recorded and Playlist not being generated

UncleBud — Thu, 02 Dec 2021 18:47:39 GMT

I was wrong when I first posted. It's my 2010s Pop Station. @AdamPandora The thumbs up did register when I went back to the station but still no playlist.

Re: Thumbs Up not being recorded and Playlist not being generated

AdamPandora — Thu, 02 Dec 2021 19:20:29 GMT

Thanks for following up, @UncleBud.

To clarify, are you also @MusicFanInSC?

If so, is that playlist missing on your @MusicFanInSC account? Or the one associated with your @UncleBud account?

Let me know.

Re: Thumbs Up not being recorded and Playlist not being generated

UncleBud — Thu, 02 Dec 2021 19:39:38 GMT

@AdamPandora I am. The Music fan acct is my 2nd acct on Pandora.

Re: Thumbs Up not being recorded and Playlist not being generated

AdamPandora — Thu, 02 Dec 2021 19:51:07 GMT

Thanks for following up, @UncleBud.

I went ahead and enabled a trace on that account.

Please continue to thumb up tracks on that station that you enjoy, and if the playlist still doesn't create itself this week, please let me know.

I appreciate you working with me on this. 🤝

Re: Thumbs Up not being recorded and Playlist not being generated

MusicFanInSC — Thu, 02 Dec 2021 22:03:54 GMT

@AdamPandora It's working properly now and the playlist was generated in the 1st thumbs up I gave. Thanks for your help.

Re: Thumbs Up not being recorded and Playlist not being generated

AdamPandora — Fri, 03 Dec 2021 12:22:29 GMT

Happy to hear it, @MusicFanInSC.

Enjoy the music! 🎶