post Re: Uneven/lagging playback speed on all our Pandora stations! (remember old record players?) in My Collection

Uneven/lagging playback speed on all our Pandora stations! (remember old record players?)

Pegasus16 — Fri, 03 Dec 2021 05:11:05 GMT

Hello Pandora community, happy holidays! Anyone remember when the belts on older turntables started to wear out and the turntable speed became uneven, and you could hear it when a record was played? That's how our Pandora stations have been for the past week or so. If I didn't know better I'd swear there was some elf or brownie at Pandora deliberately tweaking the turntable every now and then, on every song. I've had Pandora for years and this is a first. Has this happened to anyone else?

Re: Uneven/lagging playback speed on all our Pandora stations! (remember old record players?)

AdamPandora — Fri, 03 Dec 2021 12:18:33 GMT

@Pegasus16 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Uneven/lagging playback speed on all our Pandora stations! (remember old record players?)

Pegasus16 — Sat, 11 Dec 2021 05:03:57 GMT

We were listening on a Mac Book Pro laptop, Safari browser, using Bose SoundTouch speakers connected via Bluetooth, with AT&T DSL. All wireless. We didn't get any error messages, it was just that the tempo slowed down and picked up irregularly like a turntable with a belt that's wearing out.

Thanks!

Re: Uneven/lagging playback speed on all our Pandora stations! (remember old record players?)

AdamPandora — Mon, 13 Dec 2021 13:44:29 GMT

Thanks for following up, @Pegasus16.

To clarify, does this only happen when connected to your Bose system?

If you stream through the speakers on your computer without connecting to that system, does the same thing happen?

Also, are you only experiencing this issue with Pandora?

Have you tried streaming other websites such as YouTube?

If not, please try launching YouTube and let me know if you experience similar issues there as well.

Thanks for your patience.