post Re: Error message when listening to Thumbprint Radio in My Collection

Error message when listening to Thumbprint Radio

aeon3100 — Mon, 13 Dec 2021 16:29:03 GMT

I was listening to my thumbprint radio yesterday and when I swapped to another song and tried to go back to thumbprint radio it keeps telling me the station is not available.

Thumbprint radio not currently available

knittingpaws — Thu, 18 Nov 2021 09:41:34 GMT

I'm trying to play my thumbprint radio but keep getting an error message that says it's not currently available. I've marked hundreds of songs with a thumbs up and have a few playlists set up. I'm using a Motorola phone.

Re: Thumbprint radio not currently available

AdamPandora — Thu, 18 Nov 2021 12:40:22 GMT

@knittingpaws I've taken a look at your account, and I think you're seeing that message pop up as a result of a very high number of Thumbed down tracks on your Thumbprint Radio station:

Thumbed down tracks narrow down the song pool and can lead to the error message you are seeing. Thumbed up tracks, on the other hand, act like seeds that inspire similar music to play.

To fix the error, you'll need to remove some Thumb Down ratings and continue to Thumb Up those songs that really stand out. Balancing your Thumb ratings can help you tune your stations as you desire.

Hope this helps.

Re: Thumbprint radio not available.

datchoia751 — Sun, 12 Dec 2021 12:53:25 GMT

Well as u know that curtain phones have it to where u can not
download curtain radios station well that is sometimes the case's so when u
want to listen to a radio always make it say( in app )cause it might not
work .if it not compatible with your phone also.

Re: Thumbprint radio not available.

aeon3100 — Sun, 12 Dec 2021 19:52:00 GMT

It has nothing to do with my phone, it's has worked on this phone for over a year and only just stopped the other day after I switched away from the station.

Re: Thumbprint radio not available.

aeon3100 — Sun, 12 Dec 2021 22:29:39 GMT

Thumbprint radio won't even work when I use my computer.

Re: Thumbprint radio not available.

AdamPandora — Mon, 13 Dec 2021 16:32:31 GMT

@aeon3100 I have created a ticket with our engineering team so they can help look into this further.

Thanks for your patience in the meantime!

Re: Error message when listening to Thumbprint Radio

Jb08 — Tue, 14 Dec 2021 03:52:02 GMT

I have the same problem all of a sudden.

Re: Error message when listening to Thumbprint Radio

AdamPandora — Tue, 14 Dec 2021 13:20:50 GMT

@Jb08 Can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

Re: Error message when listening to Thumbprint Radio

Jb08 — Tue, 14 Dec 2021 15:08:18 GMT

This began about a week ago. Thanks for you help.

Re: Error message when listening to Thumbprint Radio

AdamPandora — Tue, 14 Dec 2021 15:28:55 GMT

Thanks for following up, @Jb08.

I've taken a look at your account, and I think you're seeing that message pop up as a result of a very high number of Thumbed down tracks on your Thumbprint Radio station:

Re: Error message when listening to Thumbprint Radio

Jb08 — Tue, 14 Dec 2021 16:36:40 GMT

Thanks for the suggestion. It’s not letting me delete my thumbs down songs. I go through the motion of doing it, the songs delete, then I get a pop up that says “unable to delete..try again or cancel”.

Re: Error message when listening to Thumbprint Radio

AdamPandora — Tue, 14 Dec 2021 17:02:03 GMT

@Jb08 Sorry to hear that - can you please send me an additional screenshot of that error you are seeing?

Also, it may help to try removing to those Thumbs Down ratings from a computer instead.

Let me know if the same error message pops up there as well.

Re: Thumbprint radio not currently available

knittingpaws — Wed, 15 Dec 2021 03:08:50 GMT

I got rid of my thumb downs but the station still won't play

Re: Thumbprint radio not currently available

AdamPandora — Wed, 15 Dec 2021 15:11:22 GMT

Thanks for trying that out, @knittingpaws.

I've gone ahead and added your feedback to the ticket we have open with the engineers who are looking into this.

Thanks for your patience in the meantime!

Thumbs Up Playlist No longer available PC and Android

clskinny — Wed, 22 Dec 2021 22:29:19 GMT

My thumbs up playlist stopped working again. I can't access it via the android app or PC and just get a generic error

"We're sorry, but we can't find any more music to play on your station right now. Try switching stations."

Re: Thumbs Up Playlist No longer available PC and Android

AdamPandora — Thu, 23 Dec 2021 12:25:02 GMT

@clskinny I moved your post over to this existing thread: Error message when listening to Thumbprint Radio

Our engineering team is aware of this issue and are working on it. I've gone ahead and added your feedback to the ticket we have open with them as they continue to investigate.

Thanks for your patience in the meantime!

Re: Error message when listening to Thumbprint Radio

Jb08 — Thu, 23 Dec 2021 12:31:15 GMT

Sorry Adam, I just saw your reply. I’ll try deleting from a computer and see if that works. I’ve been able to sporadically use Thumbprint radio this week but the same error is now randomly happening on other stations. I’ll use your suggestion on all stations and see if that helps. Thanks again!

Re: Error message when listening to Thumbprint Radio

AdamPandora — Thu, 23 Dec 2021 12:37:08 GMT

Sounds good, @Jb08.

Keep me posted on if that resolves the issue for you.

Re: Error message when listening to Thumbprint Radio

aeon3100 — Tue, 28 Dec 2021 16:03:19 GMT

I still can't access my thumbprint radio and it's been weeks.