post Missing collection after signing into new device in My Collection

Missing collection after signing into new device

Satrull — Tue, 04 Jan 2022 16:32:48 GMT

How do i get my thumbprint, collections, playlist & stations back after a phone upgrade?

Moderator Edit: Edited title for clarity

Re: Loss of collections

AdamPandora — Tue, 04 Jan 2022 16:32:25 GMT

@Satrull It sounds like you are logged into the wrong account on your new phone if you are seeing a different list of stations/playlists.

I recommend signing out of Pandora, and then signing back in using the email address associated with your original Pandora account.

If you don't remember what email you used, let me know and I can help put you in touch with our support team for further assistance.

Re: Loss of collections

Satrull — Wed, 05 Jan 2022 21:14:16 GMT

I have tried both of my email addresses.

I guess I do need the support team for further assistance.

Thank you!

Re: Loss of collections

AdamPandora — Wed, 05 Jan 2022 21:40:05 GMT

@Satrull I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Missing collection after signing into new device

Satrull — Thu, 06 Jan 2022 12:45:21 GMT

Thank you!

Re: Missing collection after signing into new device

AdamPandora — Thu, 06 Jan 2022 13:19:17 GMT

Always happy to help, @Satrull. 😎

Re: Recovering Deleted Stations or Playlists

Jjjerry1 — Wed, 09 Mar 2022 23:06:34 GMT

I got a new phone last week, I lost 4 years of favorites and Playlist. I pay for premium. I need some help.

Re: Recovering Deleted Stations or Playlists

AdamPandora — Thu, 10 Mar 2022 12:39:29 GMT

@Jjjerry1 It looks like you may be logged into the wrong account on your new phone.

I see the account connected to your Community profile was created for the first time on 02/28/2022.

Your account with all of your favorites and playlists is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Lost thumbs up playlist when I transferred to a new phone

jeepgirl426 — Thu, 05 May 2022 14:50:57 GMT

I just got a new phone. I transferred all my apps over to the new phone from the old one. I logged into my account and when I tried to play my thumbs up playlist it wasn't there. None of the stations I listen to are there, it's like my account went back to what I had originally saved years ago. Has this happened to anyone else? Is there a way to recover my amazing thumbs up playlist that I spent years building?

Re: Lost thumbs up playlist when I transferred to a new phone

AdamPandora — Thu, 05 May 2022 16:07:36 GMT

@jeepgirl426 It sounds like your upgraded account is registered under a different email address.

My Thumbs Up playlist is only accessible with a Pandora Premium subscription, and this account connected to your Community profile shows no history of being upgraded.

I recommend signing out of Pandora, and then signing back in using the email address associated with your upgraded Pandora account.

I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Play list

Scottb934 — Wed, 06 Jul 2022 20:06:28 GMT

I got a new phone and I can’t find my play list of songs when I log in

Re: Play list

AdamPandora — Wed, 06 Jul 2022 20:13:21 GMT

@Scottb934 It sounds like your original account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Playlist

Rc1plane — Wed, 21 Sep 2022 23:09:35 GMT

Upgrade to be iPhone 14

lost all my playlists

my user name is my email

Re: Playlist

AdamPandora — Thu, 22 Sep 2022 11:26:12 GMT

@Rc1plane I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Need support for lost content

cdmpc1970 — Sat, 24 Sep 2022 18:54:49 GMT

I got a new phone and have lost all my Thumbs Up content and have no stations on some devices. I suspect have old emails causing account issues. Please advise.

Re: Need support for lost content

AdamPandora — Sun, 25 Sep 2022 11:51:17 GMT

@cdmpc1970 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Missing collection after signing into new device

cdmpc1970 — Sun, 25 Sep 2022 17:43:40 GMT

Thank you!

Re: Missing collection after signing into new device

AdamPandora — Mon, 26 Sep 2022 11:27:06 GMT

Always happy to help, @cdmpc1970. 😎

Thanks for being a part of the Community!

Most of my stations are not showing up

webmaster4954 — Mon, 24 Oct 2022 01:07:51 GMT

Currently only 3 of maybe 20-something stations will show up for me. From what I have read, I think it may have something to do with the fact that I am now listening on a desktop (windows), whereas before I was listening on a Roku tv, and I did not log out of the Roku tv before I packed up to move. Unfortunately, said tv is in storage and not coming out anytime soon. If anyone has any advice on what to do to get all my stations to show up again, it would be greatly appreciated!

Re: Most of my stations are not showing up

AdamPandora — Mon, 24 Oct 2022 11:30:25 GMT

@webmaster4954 It sounds like your original account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!