post Re: Playback 2021 Doesn't Match My Listening in My Collection

Playback 2021 Doesn't Match My Listening

Grudge — Mon, 24 Jan 2022 18:45:23 GMT

I’m confused about something. I looked at my 2021 year end review of all my listening stats and everything looks right except for my most listened to station. It shows I listened to 85,000 minutes of a radio station i don’t have and never did have. I’m the only one who listens to Pandora on my account. Any ideas as to what’s going on here?

mod edit: changed title for clarity

Re: Playback 2021 Doesn't Match My Listening

AlyssaPandora — Mon, 24 Jan 2022 18:49:19 GMT

Hey there, @Grudge. 👋

Thanks for reporting this.

Could you provide the name of the station that you're noticing on your Playback 2021?

Account Security:

To ensure that your account is completely, I can remove all devices logged in and send over steps to change your password. If you think it's possible that someone else could be accessing your account, this will help.

Let me know. 🎧

Re: Playback 2021 Doesn't Match My Listening

Grudge — Mon, 24 Jan 2022 22:36:41 GMT

Re: Playback 2021 Doesn't Match My Listening

Grudge — Mon, 24 Jan 2022 22:39:35 GMT

I don’t believe anyone is accessing my account. In my 2021 review it doesn’t even show Aurora Radio anywhere. Everything else looks right

Re: Playback 2021 Doesn't Match My Listening

Grudge — Tue, 25 Jan 2022 14:53:09 GMT

It’s listing “Venus As a Boy Radio” as my most listened to station but I never had that station. I know my most listened to station is Aurora Radio because I listen to that every day. In my Aurora Radio I do have “Venus as a Boy” listed in there under the “add verity”. I don’t believe anyone is accessing my account. In my 2021 review it doesn’t even show Aurora Radio anywhere. Everything else looks right

Re: Playback 2021 Doesn't Match My Listening

AlyssaPandora — Tue, 25 Jan 2022 16:24:32 GMT

Thanks so much for providing those details, @Grudge. I do see that you have it listed as variety on your AURORA Radio.

Would you mind sharing a screenshot of your Playback 2021?

You can also private message it to me, if you don't want to post directly on this thread. We may need to share this information with our engineering team.

Thank you for your help with this. 🎧

Re: Playback 2021 Doesn't Match My Listening

Grudge — Tue, 25 Jan 2022 17:26:08 GMT

here is the screenshot you asked for.

Re: Playback 2021 Doesn't Match My Listening

AlyssaPandora — Wed, 26 Jan 2022 13:37:07 GMT

Thanks so much, @Grudge. I've shared your feedback and this information with our engineering team on your behalf. 🎧

Re: Playback 2021 Doesn't Match My Listening

Grudge — Mon, 31 Jan 2022 14:09:17 GMT

Any word on whether this will get fixed? My #1 station should read “Aurora Radio”. The reason this is important to me is I’m a member of her “Warriors and Weirdos” fan club and would like to post a screenshot of my top 2021 lists. I also like to keep them for my own records.