post Re: Lyrics missing in My Collection

Error message when trying to view Lyrics

Tommyfromtheblo — Mon, 20 Jan 2020 16:15:10 GMT

When I try and expand the lyrics to see more. I get a we are experiencing technical difficulties error. How can this be resolved? It's been going on for weeks

Moderator Edit: Edited title for clarity

Re: Lyrics

TannerPandora — Fri, 13 Dec 2019 20:17:34 GMT

Hi @Tommyfromtheblo sorry to hear this is happening.

I'm happy to look into this for you, but I'll need a bit more information first. Can you write me back with the following?

The name of the station/playlist where this occurred.
An example of a song(s) that this happens on.

I'll take a closer look. Thanks!

Lyrics missing

Jaz — Sat, 18 Jan 2020 13:15:18 GMT

When I click to view more lyrics on any song I get an error message to go to pandora.com something went wrong.

Re: Lyrics missing

AdamPandora — Sun, 19 Jan 2020 19:59:36 GMT

@Jaz I moved your post to this thread since it sounds like you experiencing a similar issue.

We're happy to look into this.

Please send me:

the name of one of the artist/track this error appears on
the browser you are using to stream Pandora when the error appears
a screenshot of the error message you are seeing

Thanks for your patience.

Re: Lyrics missing

Jaz — Mon, 20 Jan 2020 17:52:33 GMT

The error appears for all lyrics and it has also been going on for weeks if not months.

Re: Lyrics missing

AdamPandora — Mon, 20 Jan 2020 19:05:09 GMT

@Jaz It looks like you may be on an older version of the app.

Can you send over a bit more info about your device?

Model:
Android version (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Let me know what you can find out. We really appreciate your help with this.