post Re: Same Thumbs Up list shows for multiple accounts in My Collection

Same Thumbs Up list shows for multiple accounts

Kim46 — Wed, 26 Jan 2022 14:40:56 GMT

My best friend who is following me sent me this. This isn't my thumb list, this is hers. Is there something going on with Pandora? We both installed it and everything and it still comes up like that.

can you not fix this!!! It seems like everyone has the same thumb list!!! I'm fixing to cancel my subscription

Moderator Edit: Edited title for clarity

Re: Same Thumbs Up list shows for multiple accounts

AdamPandora — Wed, 26 Jan 2022 14:45:42 GMT

@Kim46 I am going to send you a private message to gather additional information on your friend's Pandora account.

Please reply back directly to that message when you see it.

Thanks for your patience in the meantime.

Re: Same Thumbs Up list shows for multiple accounts

Kim46 — Wed, 26 Jan 2022 17:25:05 GMT

Ok...I just reply to the message

Re: Same Thumbs Up list shows for multiple accounts

AdamPandora — Wed, 26 Jan 2022 17:53:17 GMT

@Kim46 I don't see a reply to the private message I sent - you will need to click on the envelope icon at the top of the screen to see that message:

Thanks again!

Re: Same Thumbs Up list shows for multiple accounts

AdamPandora — Wed, 26 Jan 2022 20:17:32 GMT

@Kim46 I wanted to follow up on this.

I did receive your private message and have taken a look at both accounts.

This only appears to be an issue on mobile, as I took a look at both of your accounts on web, and you both have different songs showing in your Thumbs Up list.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices

Let me know how it goes.