post I can't access my thumbs up list in My Collection

Full Thumbs Up list doesn't load in profile

grady8781 — Wed, 03 Nov 2021 13:34:56 GMT

I'm having trouble loading my thumbs up list on Windows 10 as well!

Re: Likes

grady8781 — Sat, 13 Feb 2021 15:59:26 GMT

Re: Likes

AdamPandora — Wed, 03 Nov 2021 13:34:32 GMT

@grady8781 What browser do you currently use to stream Pandora?

Let me know.

Re: Thumbs up not saving

rastatech — Sat, 04 Sep 2021 14:17:48 GMT

This same thing is happening to me. I have 1012 songs in my thumbs-up list, yet I'm only shown a few dozen. When I get to the bottom of the list (which is different in different browsers, yet always around the same place, give-or-take a few songs), it just shows me the "loading" circle, forever. I've left the tab up for days on end and it never changes. Screenshots included below

FireFox

Thumbs up problem in Chrome

Re: Thumbs up not saving

AdamPandora — Sat, 04 Sep 2021 14:26:50 GMT

@rastatech It sounds like the issue may be related to the network you're using to connect to Pandora, as I was unable to reproduce this on my end.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection:

Shut down your device completely;
Unplug your modem and router, wait one full minute, and then plug them back in;
Wait five more minutes to allow the modem and router to fully boot back up;
Turn your device back on and try Pandora again.

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes!

Full Thumbs Up list doesn't load in profile

indyrover — Thu, 28 Oct 2021 12:20:30 GMT

Can't delete persistent thumbs from deleted stations

My wife was using my Pandora account for a period of time. She started multiple stations and thumbed up a bunch of songs. I have since deleted those stations, but the thumbs up remain. I can see them on my iPhone app, but not not the web version. Songs are chosen for me based on these thumbs up and it's really annoying. It defeats one off the things that is really good about Pandora. I cannot delete the individual thumbs up because the stations where they are created are gone. Is there a solution for this besides starting all over with a new account? Perhaps there should be functionality to delete thumbs up from the each users profile section?

Re: Can't delete persistent thumbs from deleted stations

AdamPandora — Mon, 04 Oct 2021 12:11:08 GMT

@indyrover Can you please do me a favor and send me a screenshot of where you are seeing those thumbs up ratings still?

Thanks for working with me on this. 🤝

Re: Can't delete persistent thumbs from deleted stations

indyrover — Mon, 04 Oct 2021 15:32:10 GMT

[cid:BEAEC07E-36D1-473F-8016-53A4BAB0CDF9-L0-001][cid:057FE246-FBE5-4275-94B8-DF3D7DE7FC20-L0-001]

Sent from my iPhone

Re: Can't delete persistent thumbs from deleted stations

AdamPandora — Mon, 04 Oct 2021 15:41:08 GMT

@indyrover It doesn't look like your image came through.

In order to attach an image, you will first need to open this Community thread in a browser.

You can then click on the camera icon located in the Reply box:

Thanks again for working with me on this.

Re: Can't delete persistent thumbs from deleted stations

indyrover — Tue, 05 Oct 2021 13:49:44 GMT

Please see pics below

Re: Can't delete persistent thumbs from deleted stations

AdamPandora — Tue, 05 Oct 2021 13:53:54 GMT

@indyrover It looks like only one image was added to your message.

Did you attempt to add additional screenshots?

To clarify, when you tap on THUMBS, do you see thumb ratings that should no longer be there?

Can you please send me a screenshot of that if so?

Thanks again!

Re: Can't delete persistent thumbs from deleted stations

indyrover — Thu, 07 Oct 2021 20:04:49 GMT

there is no option to add an image.

Re: Can't delete persistent thumbs from deleted stations

AdamPandora — Fri, 08 Oct 2021 12:25:52 GMT

You should be able to add an image, @indyrover.

Make sure you are accessing this thread from a web browser.

Check out my message above for instructions on how to do so.

Thanks again for your help with this.

Re: Can't delete persistent thumbs from deleted stations

indyrover — Fri, 08 Oct 2021 12:38:30 GMT

None of these thumbs belong. I can't delete them.

Incomplete Thumbs up List

sandlijm — Wed, 27 Oct 2021 18:28:34 GMT

I open my Thumbs Up list in my profile and noticed that I only had 91 of my 632 song that I was able to view. Can you help in restoring that list?

Re: Incomplete Thumbs up List

AdamPandora — Wed, 27 Oct 2021 19:16:33 GMT

@sandlijm Please send me two screenshots of what you are seeing:

One of your profile showing 632 songs in your Thumbs Up list
One where it only shows you 91 of those tracks

Thanks for the help with this!

Re: Incomplete Thumbs up List

sandlijm — Thu, 28 Oct 2021 12:12:34 GMT

My thumbs up shows 632 but when I scroll all the way down to search to see if I have a specific song on my list, my list only goes down 91 songs. It does not physically say "91", I counted

Re: Can't delete persistent thumbs from deleted stations

AdamPandora — Thu, 28 Oct 2021 12:28:08 GMT

@indyrover Sorry for the delay on this.

I have created a ticket with our engineering team so they can help look into this further

Thanks for your patience in the meantime!

Re: Incomplete Thumbs up List

AdamPandora — Thu, 28 Oct 2021 12:31:05 GMT

Thanks for following up, @sandlijm.

I have added your feedback to the ticket we have open with our engineering team regarding this issue.

Thanks for your patience in the meantime!

Re: Full Thumbs Up list doesn't load in profile

indyrover — Thu, 28 Oct 2021 17:32:36 GMT

AdamPandora,

Thanks for assisting!