post Re: Error Message: "Something has gone wrong..." when shuffling collected songs in My Collection

RESOLVED (05/04/22) - Error Message: "Something has gone wrong..." when shuffling collected songs

csf333 — Wed, 04 May 2022 13:11:03 GMT

this message has persisted now for a few weeks & i'm getting pretty sick of not being able to shuffle all my collected songs. i've curated quite an amazing body of musicians, but can't listen to their music the way i want to. what the **ahem** am i even paying $9.99 a month for?

Moderator Edit: Edited title for clarity

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

AdamPandora — Mon, 21 Feb 2022 16:52:02 GMT

@csf333 Does this issue also occur when you attempt to shuffle your songs through the app on your phone as well?

Let me know.

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

csf333 — Mon, 21 Feb 2022 21:44:04 GMT

no. i am able to shuffle all my collected songs on the phone app. it's just the desktop app that has this issue. i listen to pandora mostly on my desktop when i'm working. i rarely use the phone app. only when i'm in a car is when i use it on the phone. so yeah... no issue thru the phone, only desktop has the problem

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

AdamPandora — Tue, 22 Feb 2022 14:10:03 GMT

Thanks for following up with that information, @csf333.

I've gone ahead and created a ticket with our engineering team so they can help look into this further.

We appreciate your patience with this in the meantime!

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

csf333 — Tue, 01 Mar 2022 12:00:28 GMT

been meaning to get back to this issue, just got caught up in work. anyway, ever since our last interaction i have tried daily to shuffle all collected songs... still to avail. the problem persists, adam. wat do now?

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

AdamPandora — Tue, 01 Mar 2022 12:49:27 GMT

@csf333 I checked in with our engineering team, and it looks like they are still investigating this issue.

Thanks again for all your patience with this.

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

FTKSteppa2004 — Tue, 01 Mar 2022 19:16:47 GMT

No but it does when I try to play my playlist

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

AdamPandora — Tue, 01 Mar 2022 19:26:19 GMT

@FTKSteppa2004 To clarify, does that error message appear after you watch an ad to initiate a Premium Access session?

Can you please send me a screenshot of what you are seeing as well?

Thanks for working with me on this. 🤝

Re: Error Message: "Something has gone wrong..." when shuffling collected songs

csf333 — Sun, 27 Mar 2022 14:14:00 GMT

it's been over a month since i first reported this issue now, & i've come to the conclusion that nothing will ever be done to fix it. as of yet, i am still unable to shuffle all my collected songs. if this problem is not resolved by friday, april 1st, the day on which my pandora premium subscription is due to be paid, i will be withholding the payment & closing my account. i am absolutely sick & tired of this bs

Re: RESOLVED (05/04/22) - Error Message: "Something has gone wrong..." when shuffling coll

AdamPandora — Wed, 04 May 2022 13:12:09 GMT

Pandora Update - 05/04/22:

Hi, everyone!

Our engineering team believes this issue is now resolved.

If you are still experiencing trouble, please reply back to this thread and let us know.

Thanks!