Lost downloads after subscription expired

seriousinjury — Wed, 21 Sep 2022 17:30:55 GMT

Had to get new credit card. Pandora expired re activated account lost most download music now I says I need up grade to download.....so mad.

Moderator Edit: Edited title for clarity

Re: Lost downloads

AdamPandora — Wed, 21 Sep 2022 17:30:26 GMT

@seriousinjury I do see your account was previously upgraded to Pandora Premium through Google Play.

After that subscription expired, I then see you upgraded to Pandora Plus instead through our website.

If you'd like to receive the same level of subscription you had prior to it expiring this month, you will need to upgrade back to Pandora Premium instead.

If you're using a computer:

You'll need to make sure you're logged into your Pandora account and go to your subscription details page.
Next, click on Switch Plans or Get Premium to make any changes.

If you're using a mobile device:

Open the web browser on your mobile device (i.e. Chrome or Safari) and go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left. Then select Subscription.
Log in to your upgraded Pandora account if prompted.
From your Subscription details page select Switch Plans or Get Premium to make any changes.

Hope this helps!

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Lost downloads after subscription expired

Re: Lost downloads