post Re: Lost Collection when upgrading to Family Plan in My Collection

Lost Collection when upgrading to Family Plan

BillM2 — Sun, 24 Apr 2022 15:09:30 GMT

How do I get my collection back after upgrading to Family plan? I lost 2000 songs or more!

Thank you in advance!

AdamPandora — Sun, 24 Apr 2022 15:32:33 GMT

@BillM2 It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

BillM2 — Sun, 24 Apr 2022 15:38:12 GMT

Thank you. Seems like a common issue. I’m used my original email account to do the upgrade.

hrwatson81 — Fri, 11 Nov 2022 16:30:57 GMT

how do you recover your lost playlists and stations, i worked too hard to get them where they were...

AdamPandora — Fri, 11 Nov 2022 17:07:37 GMT

@hrwatson81 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Hosses3 — Mon, 24 Apr 2023 17:15:15 GMT

I lost all my play lists when pandora was experiencing issues 1 month ago

Thanks much

AdamPandora — Mon, 24 Apr 2023 17:18:42 GMT

@Hosses3 I see a number of playlists in your collection:

What are the names of some of the playlists that are missing?

Let me know.