post Re: Stations disappear from collection after leaving app/website in My Collection

RESOLVED (12/8/22) - Stations disappear from collection after leaving app/website

jefferson411 — Thu, 08 Dec 2022 17:29:38 GMT

For the past couple of days, I’ll add stations to my collection and the next day, they’re dropped.

Moderator Edit: Edited title for clarity

Re: Stations

AdamPandora — Thu, 17 Nov 2022 12:22:05 GMT

@jefferson411 What are the names of some of your stations that are missing?

Let me know.

Re: Stations

jefferson411 — Fri, 18 Nov 2022 00:53:25 GMT

Some of the stations that go missing are Amy Grant, Janet Jackson, Gospel Christmas, and Swingin' Christmas. Everything after my Frank Sinatra station goes missing every day, and I keep having to add them back. I add new stations daily.

Re: Stations

AdamPandora — Fri, 18 Nov 2022 14:14:09 GMT

Those stations have now been added back to your collection, @jefferson411.

Hope this helps!

When i add several stations, then log off and back on, the stations are gone. Have premium service

Elmont9999999 — Sat, 19 Nov 2022 18:39:37 GMT

When i add several stations, then log off and back on, the stations are gone. Have premium service

I am trying to add several stations to my list, when done they show in my collection

I am adding this on my pc, Chrome, Edge, add stations on my samsung phone

close the app and reopen, stations are gone.

when i go to the webpage on my pc, the stations are gone

Re: When i add several stations, then log off and back on, the stations are gone. Have premium ser

AdamPandora — Sat, 19 Nov 2022 18:42:25 GMT

@Elmont9999999 Sorry to hear that. We've made a small change that should help.

Those stations should now show in your collection again.

Hope this helps!

Re: Stations disappear from collection after leaving app/website

jefferson411 — Sun, 20 Nov 2022 16:06:57 GMT

This is not solved. Every day, I add stations, and the next day, they disappear. There is a glitch that needs to be fixed please.

Re: Stations disappear from collection after leaving app/website

AdamPandora — Sun, 20 Nov 2022 16:10:47 GMT

@jefferson411 I'm showing the four stations you originally mentioned are still in your collection.

What are the names of the stations that are now missing?

Let me know.

Re: Stations disappear from collection after leaving app/website

jefferson411 — Tue, 22 Nov 2022 14:48:16 GMT

Electronic Holidays. Practically every day, one or more stations get dropped. I’ll add it back, but why does this keep happening? Can’t you fix it?

Sent from my iPhone

Re: Stations disappear from collection after leaving app/website

AdamPandora — Tue, 22 Nov 2022 16:54:12 GMT

@jefferson411 I definitely understand your frustration.

I've passed your additional feedback along to our engineering team so they can further investigate.

We appreciate your patience with this in the meantime.

Re: Stations disappear from collection after leaving app/website

jefferson411 — Wed, 23 Nov 2022 16:06:16 GMT

Any updates on this?

Sent from my iPhone

Re: Stations disappear from collection after leaving app/website

AdamPandora — Wed, 23 Nov 2022 18:15:57 GMT

@jefferson411 Our engineering team would like for you to run through some troubleshooting steps to see if it resolves the issue for you.

Please note you will be required to run through steps for each browser/device you are experiencing the issue on.

Web Browser Troubleshooting:

Mobile Troubleshooting:

Troubleshooting for Android Devices

If this continues to be an issue after running through the steps linked above, please let me know the names of the new stations that disappear.

New Stations won't stay

Probie — Wed, 23 Nov 2022 19:18:27 GMT

I added a bunch of new Christmas stations to my collection, but when I get out of the app or even the desktop version of Pandora, the stations I just added are gone. And I have to add them again; they won't stay in my collection.

Help?

Re: Stations disappear from collection after leaving app/website

ixiJMR — Wed, 23 Nov 2022 19:37:21 GMT

I am still having this issue after trouble shooting.

Re: Stations disappear from collection after leaving app/website

AdamPandora — Wed, 23 Nov 2022 19:49:34 GMT

@ixiJMR Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

Re: New Stations won't stay

AdamPandora — Wed, 23 Nov 2022 19:53:00 GMT

@Probie I moved your post over to this existing thread: Stations disappear from collection after leaving app/website

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

Re: New Stations won't stay

Probie — Wed, 23 Nov 2022 20:07:39 GMT

I click "add to my collection", they appear in my collection, but then I close my app, or browser, and when I come back, my new stations are gone. I use both the Pandora app and the browser version on my Asus computer

Re: Stations disappear from collection after leaving app/website

ixiJMR — Wed, 23 Nov 2022 20:14:14 GMT

I click "add to my collection", they appear in my collection, but then I close my app, or browser, and when I come back, my new stations are gone. I use both the Pandora app and the Roku app

Re: New Stations won't stay

AdamPandora — Wed, 23 Nov 2022 20:35:09 GMT

@Probie Thanks for following up.

What browser do you use? (Ex: Google Chrome, Firefox, etc)

Let me know.

Re: Stations disappear from collection after leaving app/website

AdamPandora — Wed, 23 Nov 2022 20:36:35 GMT

Thanks for following up, @ixiJMR.

If you are on a computer, are you listening from:

A Mac or Windows computer?
If you're listening from our website, what browser are you using? (Ex: Google Chrome, Firefox, etc)

Let me know.