post Re: Songs show but won't play in My Collection

Songs show but won't play

dawngoodman — Thu, 26 Jan 2023 19:38:47 GMT

while listening to my stations. No pop-up errors

Re: Songs show but won't play

AdamPandora — Thu, 26 Jan 2023 19:38:36 GMT

@dawngoodman Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Songs show but won't play

caldella — Tue, 31 Jan 2023 14:53:19 GMT

Not a mod or offering professional advice here but:

Is this on browser, on a version of Pandora with ads? I’ve had that issue in the past, and it always seemed to boil down to an issue with an ad. Not sure if it fails to fully load or plays through and doesn’t move on to the next audio. It basically skips over, starts the next song, but doesn’t register to start the next song’s audio. I’ve also had it skip an entire song, list a second one, and play music from the first. Refreshing usually solves it, but it’s still extremely frustrating when it happens a lot. Haven’t had this happen in a while, though.

If you are on browser, there is some very general advice, since there isn’t more info to go off of:
- Make sure your browser is fully updated
- Clear browser cache and resign in to see if that helps
- Make sure you don’t have adblockers enabled, especially if you have a version of Pandora with ads. Since they’re intended to not be blocked, this can cause weird conflicts.

Re: Songs show but won't play

dawngoodman — Fri, 03 Feb 2023 17:34:25 GMT

Problem solved

Re: Songs show but won't play

AdamPandora — Sat, 04 Feb 2023 12:36:23 GMT

@dawngoodman Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!