post Re: Reappearing station on my devices in My Collection

Reappearing station on my devices

DuskEyed — Sun, 26 Jul 2020 15:32:14 GMT

Hello!

I've been using Pandora for about 10 years now. Over the last year or so, a playlist which I have never added continues to automatically appear in my collection.

I have deleted it hundreds of times and simply refreshing the page or closing and reopening the mobile app will cause this playlist appear again.

"chlorisgarden3468's Shuffle"

It is worth mentioning that at one point my account was stolen and renamed to chlorisgarden3468. After contacting support, I got my account back and had the name changed back to it's original as well as removed any devices associated with my account. This was over a year ago. It's my understanding that the station I keep seeing is the default shuffle station that has your username attached to it. It is called something else because at one point my account had a different name as it was stolen.

Since then I have tried everything to fix this. Re-installation, canceling and restarting my subscription, delete browser cookies, delete browser cache, contacting support, etc. This has gone on too long with no help from support.

If anybody has any clue on how to fix this, please send me suggestions.

Thanks.

mod edit: format, edited title for clarity

Re: Reappearing Playlist

AdamPandora — Sun, 26 Jul 2020 15:31:47 GMT

@DuskEyed Nice to see you around the Community.

It sounds like you may need to check the bookmark that you use to access Pandora on your computer.

It should only be: https://www.pandora.com

If there is anything added onto to it (e.g., https://www.pandora.com/#/genres/top), then erase that. That is most likely the problem.

Once that is updated, that station should no longer appear on any other device you sign into your account.

Let me know if this helps.

Re: Reappearing Playlist

DuskEyed — Mon, 27 Jul 2020 09:21:34 GMT

@AdamPandora

Hello!

I double checked the bookmark that I use for Pandora and yes! This was the issue.

Thank you very much for helping me with this, it's been bugging me for a year.

Re: Reappearing Playlist

AdamPandora — Mon, 27 Jul 2020 15:25:18 GMT

@DuskEyed Always happy to help. 😁

Hope we continue to see you around the community!

Re: Reappearing station on my devices

tennis811 — Sat, 08 Apr 2023 22:13:01 GMT

the bookmark is not my problem and i don't know how to fix it.

Re: Reappearing station on my devices

AdamPandora — Sun, 09 Apr 2023 11:46:07 GMT

@tennis811 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.