https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/144648#M29647 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1597027">@mariah_g</a>&nbsp;I moved your post over to this existing thread:&nbsp;<A href="https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/129584/highlight/true#M27342" target="_blank" rel="noopener"><SPAN>Content disappears when Premium Access ends</SPAN></A></P> <P>To clarify, it looks like your account is set up with the free service. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.</P> <P>I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.</P> <P>This is what was allowing you to listen to your My Thumbs Up playlist.</P> <P>When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists.</P> <P>For a complete explanation of how Pandora Premium sessions work, check out the<SPAN>&nbsp;</SPAN><A href="https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/129626/highlight/true#M27343" target="_blank" rel="noopener">accepted solution</A><SPAN>&nbsp;</SPAN>to this thread.</P> <P>Hope this helps!&nbsp;</P> Mon, 08 Jan 2024 17:34:33 GMT AdamPandora 2024-01-08T17:34:33Z