post Re: Podcast collection is gone in My Collection

Podcast collection is gone

Drift — Fri, 26 Jan 2024 14:59:05 GMT

My collection of podcasts has vanished I didn't have many there but I listen to them often. Just a little frustrating having to search them everytime

Re: Podcast collection is gone

TannerPandora — Fri, 26 Jan 2024 16:03:18 GMT

Hi @Drift

Welcome to community!

Sorry to hear this is happening. Could you tell me more about the device this is happening on?

Make and model
Pandora version if applicable

I checked your Pandora account on web, and I see that two podcast shows have been collected. Does that sound right or did you have more?

Thanks for the help!

Re: Podcast collection is gone

Drift — Fri, 26 Jan 2024 17:33:37 GMT

Samsung galaxy s22 ultra, pandora version 2310.1.

Yes it's just the two

Re: Podcast collection is gone

TannerPandora — Fri, 26 Jan 2024 17:41:46 GMT

Thanks for the follow up, @Drift.

Did you notice this change recently, approximately how long has this been happening?

In the meantime, I've enabled a trace on your account to help investigate. Since I'm able to see your podcasts on web, it seems to be device specific. I'd like to try some troubleshooting steps for your Samsung to see if they help. This would mean clearing the Pandora cache and data on your phone and re-syncing with Pandora. These steps would automatically sign you out and you may need to re-download some of your offline content.

When you're ready to proceed, please try the following steps:

Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.

Please note that you will be asked to log into your account after completing these steps.

Let me know how it goes.

Re: Podcast collection is gone

Drift — Fri, 26 Jan 2024 18:00:49 GMT

I cleared data and cache and resigned in aswell as restarted the phone. Still nothing tho. I noticed it a few weeks ago but never got around to contacting you all. I do appreciate your help

Re: Podcast collection is gone

Drift — Fri, 26 Jan 2024 18:02:03 GMT

They are back I shut down the app again and reopend it and they are there

Re: Podcast collection is gone

TannerPandora — Fri, 26 Jan 2024 18:05:52 GMT

Awesome! Glad to hear it @Drift. 🙌

Let us know if something changes. I'll keep the trace going for the next 7 days just in case.

Have a great Friday!

Re: Podcast collection is gone

Drift — Fri, 26 Jan 2024 18:07:34 GMT

Thank you so much, I do appreciate all your help. Hope you have a great Friday and a wonderful weekend!