https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/150373#M30420 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1660673">@Sotopnotch86</a>&nbsp;I moved your post over to this existing thread:&nbsp;<A href="https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/129584/highlight/true#M27342" target="_blank" rel="noopener"><SPAN>Content disappears when Premium Access ends</SPAN></A></P> <P>To clarify, it looks like your account is upgraded to Pandora Plus. Customized playlists are only an option when upgrading to Pandora Premium.</P> <P>I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.</P> <P>This is what was allowing you to create customized playlists.</P> <P>When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to customized playlists.</P> <P>For a complete explanation of how Pandora Premium sessions work, check out the<SPAN>&nbsp;</SPAN><A href="https://community.pandora.com/t5/My-Collection/Content-disappears-when-Premium-Access-ends/m-p/129626/highlight/true#M27343" target="_blank" rel="noopener">accepted solution</A><SPAN>&nbsp;</SPAN>to this thread.</P> <P>Hope this helps!&nbsp;</P> Mon, 25 Mar 2024 15:35:36 GMT AdamPandora 2024-03-25T15:35:36Z