post Transitioned back to station when Premium Access ends in My Collection

Transitioned back to station when Premium Access ends

Codefighter700 — Fri, 03 May 2024 11:11:35 GMT

When I am listening to music, after a certain amount of songs it makes a notifying sound and switches to a different playlist why does it happen?

Moderator Edit: Edited title for clarity

Re: Playlist

AdamPandora — Fri, 03 May 2024 11:10:55 GMT

@Codefighter700 Nice to see you around the community.

It looks like this occurs when you're using a complimentary session of Premium.

If you accept a complimentary Pandora Premium access session (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Plus experiences.

These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station.

However, you'll still have access to all of your stations under My Collection if you filter it by Stations.

When your Premium Access session expires you'll be returned to your normal Pandora app experience, but we'll automatically save your on-demand music collection for your next Premium experience. If you're eager to jump back into Premium, you can always upgrade your account or check your trial eligibility on the Pandora website.

Please keep in mind, playlists are only a feature of Premium. There's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

I hope this helps explain.

Playlist

Rudolph_Jessica — Mon, 06 May 2024 16:17:18 GMT

How do I fix when playing my Playlist it keeps switching back to a station???

Seems like usually after a couple songs?

Do I have to have premium instead of plus to keep it playing?

Re: Playlist

AdamPandora — Mon, 06 May 2024 18:08:15 GMT

@Rudolph_Jessica I moved your post over to this existing thread: Transitioned back to station when Premium Access ends

It looks like this occurs when you're using a complimentary session of Premium.

Check out the accepted solution for more information.

Hope this helps!

Playlist gone missing

Delaneycondon8 — Thu, 16 May 2024 14:51:26 GMT

I was deleting songs off my Playlist and now all my playlists are gone and it was changed to stations

Anyone else have this problem or know how to fix it?

Re: Playlist gone missing

AdamPandora — Thu, 16 May 2024 15:26:01 GMT

@Delaneycondon8 I moved your post over to this existing thread: Transitioned back to station when Premium Access ends

It looks like this occurs when you're using a complimentary session of Premium.

Check out the accepted solution for more information.

Hope this helps!

Re: Android: Stations Switch Unprompted

joni_h — Mon, 25 Nov 2024 17:08:41 GMT

same problem here

Re: Android: Stations Switch Unprompted

AdamPandora — Mon, 25 Nov 2024 19:18:30 GMT

@joni_h I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Re: Android: Stations Switch Unprompted

joni_h — Mon, 25 Nov 2024 19:38:28 GMT

i'm on a galaxy note 20, newest android.

and always after 5 songs or so i get that sound and the station changes. i think, it tends to fall back onto the station i've been listening to before.

i'm only just testing pandora and don't yet have a paid membership. at first i assumed, the free version restricts stations to x number of songs, but reading on the internet i have learned, that this bug persists throughout all tiers of membership.

Re: Android: Stations Switch Unprompted

AdamPandora — Mon, 25 Nov 2024 19:55:58 GMT

@joni_h Thank you for clarifying that with me.

I moved your post over to this existing thread: Transitioned back to station when Premium Access ends

It looks like this occurs when you're using a complimentary session of Premium.

Check out the accepted solution for more information.

Hope this helps!

Re: Android: Stations Switch Unprompted

joni_h — Mon, 25 Nov 2024 20:33:34 GMT

ok, that explains it. thanks for the clarification. is there a way to hop back into the premium station with another ad? it doesn't prompt me to watch another ad and also i can't find the station or songs that were playing. that's quite **ahem**.