post Re: Songs marked as Unavailable when still available on artist page in My Collection

Songs marked as Unavailable when still available on artist page

MOHLovesAlaska — Wed, 07 Aug 2024 16:02:25 GMT

First Time This Happened to Me...

@Pandora I was scrolling through my Playlist and I had two songs that said unavailable so I took them off the playlist...But when I went to the artists page it showed those songs were still available because they had the check mark on the version of the song I had collected so I just added it back to my collection and playlist...Is there any reason as to why that would happen???

Have a great day...Take care and GOD bless...

Moderator Edit: Edited title for clarity

Re: Songs marked as Unavailable when still available on artist page

AdamPandora — Wed, 07 Aug 2024 16:03:39 GMT

@MOHLovesAlaska Sorry to hear that happened.

I have not heard any similar reports of this, but I'm happy to help look into it.

What is the name of the playlist this happened on?

Also, what were the names of the tracks that initially showed as unavailable?

Let me know.

Re: Songs marked as Unavailable when still available on artist page

MOHLovesAlaska — Wed, 07 Aug 2024 16:32:24 GMT

@AdamPandora here are the two songs and this is the Playlist...

(What A ) Wonderful World by Sam Cooke...

Mr. Tambourine Man by The Byrds...

MOHLovesAlaska Created Playlist

Thanks, @AdamPandora for looking into this for me...

Have a great day...Take care and GOD bless...

Re: Songs marked as Unavailable when still available on artist page

AdamPandora — Wed, 07 Aug 2024 16:59:12 GMT

Thanks for letting me know, @MOHLovesAlaska.

I've enabled a trace on your account to help us better understand what's happening.

If those tracks end up showing as unavailable again in your playlist, can you please send me a screenshot of what you're seeing?

I appreciate all of your help with this.

Re: Songs marked as Unavailable when still available on artist page

MOHLovesAlaska — Wed, 07 Aug 2024 18:03:20 GMT

@AdamPandora I will do just that my friend...

Thanks again...Take care and GOD bless...