post Re: Play lists in My Collection

Playlists disappeared after upgrading to Pandora Plus

MOEBLOCK — Thu, 12 Sep 2024 17:33:39 GMT

I just updated my payment method yesterday and now my (quite lengthy) playlists have ALL DISAPPEARED. Is there any way to recover them???

Moderator Edit: Edited title for clarity

Re: Play lists

AdamPandora — Thu, 12 Sep 2024 17:32:22 GMT

@MOEBLOCK It looks like you initially resubscribed to Pandora Plus yesterday.

This would explain why you didn't have access to your custom playlists at first.

I do see you were able to upgrade back to Pandora Premium shortly after posting this message on community today.

You should now have access to your playlists again.

Let me know if there's anything else you need assistance with.

Re: Recovering Deleted Stations or Playlists

LAS1971 — Wed, 25 Sep 2024 15:04:48 GMT

Upgraded to plus now my playlist is gone, "LUIS". Please restore thanks

Re: Recovering Deleted Stations or Playlists

AdamPandora — Wed, 25 Sep 2024 15:23:07 GMT

@LAS1971 Custom playlists are only an option when upgrading to Pandora Premium - not Pandora Plus.

If you'd like to regain access to that playlist, you will need to resubscribe to Pandora Premium.

To upgrade to Pandora Premium on your Android device:

Open the Pandora app and sign in (if necessary).
Go to your stations list and tap the menu icon in the top left corner.
Select Subscription. From here you can view your current plan, as well as your options for upgrading to Pandora Premium.

Hope this helps!

Re: Recovering Deleted Stations or Playlists

LAS1971 — Wed, 25 Sep 2024 15:36:42 GMT

no thank you, how do I cancel, can't find the option anymore on Google Play
or pandora. or cancel my plus please, before the next payment, thanks

--
Luis A. Santiago

Re: Recovering Deleted Stations or Playlists

AdamPandora — Wed, 25 Sep 2024 17:54:53 GMT

@LAS1971 Check out this thread for instructions on how to manage your subscription through Google Play: Manage subscription: Google Play

Hope this helps.