post Re: I can’t shuffle stations anymore in My Collection

Shuffle disappeared when upgrading to Premium

Mbrink84 — Mon, 15 Aug 2022 11:37:31 GMT

I have a my wedding this weekend and shuffle wasn’t working on the free plan so I upgraded to premium now it’s not there at all. I need to be able to play my list at random or it’s not going to be a great time having to change songs for the entire reception manually. On the pandora phone application

Re: Shuffle disappeared when upgrading to Premium

AdamPandora — Mon, 15 Aug 2022 11:37:51 GMT

@Mbrink84 Nice to see you around the Community.

If you upgrade to Pandora Premium, you'll automatically be transitioned into the Premium experience, which looks a little different from our free or Plus experiences.

Shuffle is located in a different area of the app depending on if you are upgraded to Pandora Premium, or if you are on the free/Plus service.

How to Shuffle with Premium:

Shuffling from the My Collection page:

Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations.
All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom.

I hope this helps!

Re: My Shuffle Station Is Gone

AndreaKorting — Tue, 06 Sep 2022 14:10:05 GMT

I am experiencing the same thing after switching to premium. At this point I would rather go back!

Re: My Shuffle Station Is Gone

AdamPandora — Tue, 06 Sep 2022 15:12:39 GMT

@AndreaKorting I moved your post over to this existing thread: Shuffle disappeared when upgrading to Premium

Check out the accepted solution for instructions on how to shuffle with Pandora Premium.

Hope this helps!

Re: Shuffle button is missing/unresponsive

Exdeadman — Mon, 05 Jun 2023 21:57:09 GMT

I recently upgraded to the Family Premium plan and now have no shuffle feature on Samsung phone app or the website on desktop.

Re: Shuffle button is missing/unresponsive

AdamPandora — Tue, 06 Jun 2023 16:45:46 GMT

@Exdeadman I moved your post over to this existing thread: Shuffle disappeared when upgrading to Premium

Check out the accepted solution for instructions on how to shuffle with Pandora Premium.

Hope this helps!

I can’t shuffle stations anymore

Shesselton — Mon, 11 Nov 2024 19:09:48 GMT

I can’t shuffle my stations on my iPhone 14 anymore

Re: I can’t shuffle stations anymore

MariaPandora — Mon, 11 Nov 2024 21:49:14 GMT

Hi @Shesselton , welcome to the Pandora Community!

I'll be happy to check this for you. Can you tell me more about this?

Are you having trouble finding the option to shuffle your stations or what happens when you try to activate the shuffle?
Is this only happening on your iPhone or on any device as well?
Do you see an error message?

Let me know!

Re: I can’t shuffle stations anymore

Shesselton — Tue, 12 Nov 2024 15:08:22 GMT

Hello,

No, I upgraded to Premium and as soon as I did the shuffle option was not
there anymore. I have it on my desktop computer but on my iphone 14 app it
is not available anymore.

Re: I can’t shuffle stations anymore

LeonPandora — Tue, 12 Nov 2024 15:36:50 GMT

@Shesselton Could you provide a screenshot of what you're seeing on your iPhone?

Re: How to Shuffle Stations

skozyra — Mon, 30 Dec 2024 08:17:07 GMT

I am also having trouble getting the shuffle option once I upgraded. Sometimes it’s there but mostly not.

Re: How to Shuffle Stations

AdamPandora — Mon, 30 Dec 2024 14:18:44 GMT

@skozyra I moved your post over to this existing thread: Shuffle disappeared when upgrading to Premium

Check out the accepted solution for instructions on how to shuffle with Pandora Premium.

Hope this helps!

Shuffle

Dalion227 — Sat, 08 Feb 2025 16:33:23 GMT

Why can't I shuffle my channels in the updated pandora?

Re: Shuffle

AdamPandora — Mon, 10 Feb 2025 12:14:31 GMT

@Dalion227 I moved your post over to this existing thread: Shuffle disappeared when upgrading to Premium

Check out the accepted solution for instructions on how to shuffle with Pandora Premium.

Let me know if you continue to run into issues with this.

Re: Shuffle disappeared when upgrading to Premium

twodollardoug — Tue, 18 Feb 2025 21:21:50 GMT

I'm in the same boat. Switched to pandora premium and no longer have the shuffle button on my phone or pc. I tried all the troubleshooting with no luck.

Phone: Samsung s22 plus and widows 11 pc.

Re: Shuffle disappeared when upgrading to Premium

AdamPandora — Wed, 19 Feb 2025 14:21:20 GMT

@twodollardoug Check out the accepted solution for instructions on how to shuffle with Pandora Premium.

If you continue to run into issues, can you please send me a screenshot of what you see when you sort your collection by Stations?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

Re: Shuffle disappeared when upgrading to Premium

twodollardoug — Wed, 19 Feb 2025 14:51:46 GMT

Hi Adam, I've tried the recommendations and they haven't worked on either device.

This is what I see.

Moderator Edit: Merged comments

Re: Shuffle disappeared when upgrading to Premium

AdamPandora — Wed, 19 Feb 2025 14:50:42 GMT

@twodollardoug Thanks for sending that screenshot over.

It looks like your collection is still sorted by ALL.

Sort your collection by either Stations or Songs, and you should see the option to shuffle.

Let me know how it goes.

Re: Shuffle disappeared when upgrading to Premium

twodollardoug — Wed, 19 Feb 2025 14:56:08 GMT

There it is. Thank you.

Re: Shuffle disappeared when upgrading to Premium

AdamPandora — Wed, 19 Feb 2025 14:57:58 GMT

Always happy to help, @twodollardoug.

Enjoy the music!