post Re: Thumbprint Radio no longer plays classical music in My Collection

Thumbprint Radio no longer plays classical music

Shadowblade — Thu, 24 Oct 2024 18:41:11 GMT

I have an issue that recently occurred within the last 2 years where my Thumbprint radio no longer plays a whole genre of songs but another station (Classical Radio) plays those songs as if it has split off that whole genre from Thumbprint Radio. How can I get Pandora to not do this/revert so that genre plays in Thumbprint again?

Moderator Edit: Edited title for clarity

Re: Thumbprint Radio no longer plays classical music

AdamPandora — Thu, 24 Oct 2024 19:48:22 GMT

@Shadowblade Sorry to hear you're having trouble with your Thumbprint Radio.

I've escalated to our engineer team to further review. In the meantime, to see if it will help, would mind tuning into more of your classical stations, and Thumbing up tracks there?

Thanks for working with me on this.

Re: Thumbprint Radio no longer plays classical music

Shadowblade — Sun, 26 Jan 2025 23:24:04 GMT

Hi Adam,

So I only have one Classical Radio Station that I listen to but I only really listen to it when with people who wouldn't find music from my Thumbprint radio appealing and when this started to occur it also gained [Curated Modes] on the station.

Re: Thumbprint Radio no longer plays classical music

AdamPandora — Mon, 27 Jan 2025 14:43:32 GMT

Thanks for following up, @Shadowblade.

Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved.

However, the info you've provided is helpful and I've made sure to pass it along. I've also made a note regarding your experience.

Thanks very much for your patience in the meantime!