post Re: Missing Album Art/Cover Artwork in My Collection

Multiple station tiles are missing cover artwork

Bigjeff3889 — Tue, 18 Mar 2025 13:59:48 GMT

Hello,

I'm primarily using the website player to listen to pandora and the album art for about 13/87 of my stations is missing (has a blue and white image of 2 eighth notes).

This has been an ongoing issue for many years, I just ignored it. But it occurred to me that some people have supposedly had this remedied on apps so perhaps it can be fixed on the website player too!

I can list the 13 stations with the missing album/artist art if needed.

I figured it was not possible to fix without losing my radio stations customization (thumbs up/down) but if that's not the case I'm open to any suggestions/troubleshooting!

Moderator Edit: Edited title for clarity

Re: Missing Album Art/Cover Artwork

AdamPandora — Mon, 17 Mar 2025 13:12:06 GMT

@Bigjeff3889 Nice to see you around the community.

Yes - please let me know the names of the stations/albums/tracks you are seeing that are missing album artwork.

Thanks for working with me on this.

Re: Missing Album Art/Cover Artwork

Bigjeff3889 — Mon, 17 Mar 2025 22:32:52 GMT

Hello Adam,

I can list them, just wanted to clarify most of the stations are created by me (from a track or artist).

Here are my stations without Album art/Artist pic (in no particular order):

Innocence Radio
Return of the Mack Radio
The Sign Radio
Showtek Radio
Lakmé, Opera: Flower Duet Radio
I'm Not Alone (Deadmau5 Mix) Radio
Hypnotize Radio
Sean Paul & Mr. Vegas Radio
Hot **ahem** Radio
America The beautiful Radio
New York, New York Radio
La Negra Tiene Tumbao Radio
Indie Chill Radio
Make It Rain Radio

Just to be clear, I believe the tracks/Artist have actual thumbnails but for whatever reason those pictures don't seem to show up under my collection when I'm browsing my stations.

Re: Missing Album Art/Cover Artwork

AdamPandora — Tue, 18 Mar 2025 18:23:26 GMT

@Bigjeff3889 Thanks for following up with that information.

We were able to resolve this for most of your stations listed above.

However, it looks like the following stations are still missing album artwork:

~~La Negra Tiene Tumbao Radio~~ (Update: this is now fixed)
Lakmé, Opera: Flower Duet Radio
Sean Paul & Mr. Vegas Radio
Showtek Radio

We have passed this feedback along to our curation team so they can further investigate.

One other thing I noticed, is that you were able to create both of these stations from the same track:

Indie Chill Radio
Showtek Radio (this station isn't displaying album artwork)

Both of these stations were created from this track: Somebody That I Used To Know (Feat. Kimbra)

They were then later re-named to Indie Chill and Showtek Radio.

I recommend deleting Showtek Radio since they are essentially the same station, and this is the one where album artwork isn't displaying.

Let me know if you'd like some assistance with this.

Re: Missing Album Art/Cover Artwork

Bigjeff3889 — Tue, 18 Mar 2025 21:47:20 GMT

Thank you! I noticed today that most were corrected. I will keep Showtek Radio, perhaps if I customize by removing the Gotye track that might correct the issue as well. Then that would leave just the 2 stations without thumbnails (which I'm honestly fine with).

Once again, I really appreciate you looking into this and resolving it!

Re: Missing Album Art/Cover Artwork

AdamPandora — Wed, 19 Mar 2025 13:10:42 GMT

Always happy to help, @Bigjeff3889.

Hope we continue to see you around the community!