post Re: Deleted thumb ratings reappear as "thumbed up on undefined" in My Collection

Thumbprint Radio Reporting Wrong Thumb Number

kevin_h — Mon, 24 Mar 2025 17:08:57 GMT

What's up with this? Like other users, I am trying Pandora again after some years. I want to use my same email address. But I want to remove the thumbs ups that I set many years ago.

Re: Deleted thumb ratings reappear as "thumbed up on undefined"

AdamPandora — Mon, 17 Mar 2025 18:16:25 GMT

@kevin_h When looking at your account, I'm showing you have 0 Thumbs Up ratings in your profile.

Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

Re: Deleted thumb ratings reappear as "thumbed up on undefined"

kevin_h — Fri, 21 Mar 2025 19:36:21 GMT

See the two screenshots below. I have a "Thumbprint Radio" station in My Collection, which I can delete, but it comes right back. It says "inspired by your 672 thumbs..."

Then check out "Thumbs Up" on my profile. When I first posted, it listed those 672 songs, here. But now the number in the left navigation area is 0, and it doesn't list those songs. But also, it has this "Something has gone wrong" pop-up. This pop-up has appeared here consistently for days; I don't think it is a transient issue.

Re: Deleted thumb ratings reappear as "thumbed up on undefined"

AdamPandora — Mon, 24 Mar 2025 19:04:05 GMT

@kevin_h Thanks for sending that over. We've made a small change that should help.

Please note that your Thumbprint Radio still shows "Music inspired by your 1 thumb..." despite us removing all thumb ratings from your account. We have passed that feedback along to our engineering team so they are aware.

I hope this helps!