https://community.pandora.com/t5/My-Collection/My-collection-disappeared-after-updating-payment/m-p/180768#M33795 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1944167">@MTShields</a>&nbsp;It looks like you may have multiple accounts registered under different email addresses.</P> <P>I have created a ticket with our support team for you.</P> <P>They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.</P> <P>Thanks for your patience in the meantime!</P> Tue, 29 Apr 2025 11:20:40 GMT AdamPandora 2025-04-29T11:20:40Z https://community.pandora.com/t5/My-Collection/My-collection-disappeared-after-updating-payment/m-p/180743#M33794 <P>Hello:</P> <P>I updated my payment on my plan over the weekend and noticed that my entire playlists are gone. Can I get help restoring them?</P> <P><FONT size="3"><I>Moderator Edit: Edited title for clarity</I></FONT></P> Tue, 29 Apr 2025 11:18:32 GMT https://community.pandora.com/t5/My-Collection/My-collection-disappeared-after-updating-payment/m-p/180743#M33794 MTShields 2025-04-29T11:18:32Z https://community.pandora.com/t5/My-Collection/My-collection-disappeared-after-updating-payment/m-p/180768#M33795 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1944167">@MTShields</a>&nbsp;It looks like you may have multiple accounts registered under different email addresses.</P> <P>I have created a ticket with our support team for you.</P> <P>They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.</P> <P>Thanks for your patience in the meantime!</P> Tue, 29 Apr 2025 11:20:40 GMT https://community.pandora.com/t5/My-Collection/My-collection-disappeared-after-updating-payment/m-p/180768#M33795 AdamPandora 2025-04-29T11:20:40Z