post Lost all my stations in My Collection

My collection disappeared from account

Dromeo0404 — Tue, 16 Apr 2024 16:03:14 GMT

I have been creating playlists since Pandora started and last night, everything I've put together disappeared. I don't see any playlists under my collection now. How do I get them back? I'm devastated.

Moderator Edit: Changing title for clarity

Re: More than one account

TannerPandora — Mon, 08 Apr 2024 19:32:13 GMT

Hi @Dromeo0404

I checked the Pandora account associated with your community profile and it looks like you may have more than one Pandora account.

This account was created in 2018, only has 4 stations, with the last station added back in 2019.

I would check any other email address that you have that could have been used to create a Pandora account. If you're still having trouble, I can escalate to our Listener Care team for further assist you.

Let me know.

Note: Please do not post any private information such as email address, phone numbers or mailing addresses directly on community.

Re: More than one account

Dromeo0404 — Tue, 16 Apr 2024 15:58:01 GMT

I have checked all of my other emails. I am assuming that you can see the other account/accounts and I would like assistance to restore it/log into it. I've been collecting my Pandora stations and songs for years and am lost without my music. Thank you!

apologies, I meant accounts/stations/collections 😉

Moderator Edit: Merged comments

Re: More than one account

AdamPandora — Tue, 16 Apr 2024 16:01:10 GMT

@Dromeo0404 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: My collection disappeared from account

johncrist3 — Sat, 15 Feb 2025 02:04:01 GMT

Same problem as Dromeo0404. It deleted at least a thousand songs, collections, likes, etc.

Re: My collection disappeared from account

AdamPandora — Mon, 17 Feb 2025 12:33:20 GMT

@johncrist3 The Pandora account connected to your community profile was created recently on 2/7/2025.

Your original account is likely registered under a different email address still.

If you remember what email address you used, I recommend signing out, and then signing back in with that email address.

I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: My collection disappeared from account

johncrist3 — Tue, 18 Feb 2025 12:07:39 GMT

Hello Adam. Thank you for helping. Here is some (more) information I've gathered, along with some questions. Hopefully this will help you/me.

A. I just opened Pandora on my mobile phone:

All my playlists, likes, etc. are in tact. Whew !!!
Profile information is as follows: "john.crist7" (NOT "john.crist3"), 541 THUMBS, 6 PLAYLISTS, 0 FOLLOWERS, 0 FOLLOWING, Thumbprint Radio "Music inspired by your 1,635 thumbs from across all your stations."
I don't know the password. How do I reset it without risk of losing everything?

B. Opening Pandora on my desktop:

This was the basis for my original post, which stated I'd lost everything.
User name: "john.crist3".

C. Here are all the possible email addresses I might have used over the years:

D. Email address vs. user name.

Please explain where I use an email address vs. a user name.
Can there be more than one email address for a given user name?
Can there be more than one user name for a given email address?

Thanks again,

John Crist

Moderator Edit: Removed Personal Info

Re: My collection disappeared from account

AdamPandora — Tue, 18 Feb 2025 12:08:24 GMT

@johncrist3 I do see you have an open case with our support team regarding this issue.

I can see our support team sent you an email yesterday requesting additional information.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Lost all my stations

Tigersnakegt — Sun, 08 Jun 2025 20:48:38 GMT

I lost all my stations as noted with other users in the past but I didn’t see an answer to fix the issue. Please help.

Re: Lost all my stations

AdamPandora — Mon, 09 Jun 2025 17:56:36 GMT

@Tigersnakegt I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: My collection disappeared from account

BrookeLizzy — Sat, 14 Jun 2025 09:08:39 GMT

Same. Favorite station just disappeared.

Re: My collection disappeared from account

MariaPandora — Mon, 16 Jun 2025 17:37:34 GMT

Hi @BrookeLizzy, thanks for posting.

Can you please tell me the name of the station that went missing so I can take a look?

Thanks for working on this with us!