post Re: Music downloads in My Collection https://community.pandora.com/t5/My-Collection/How-to-recover-downloads-with-new-phone/m-p/183735#M34101 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1974472">@Haroldsimon</a>&nbsp;</P> <P data-start="124" data-end="215">Welcome to community!</P> <P>Please keep in mind that Pandora accounts are tied to an email address, not a phone number.</P> <P>Since your wife has switched phones, her music collection will still be available as long as she logs in using the same Pandora account.&nbsp;However, Offline Content is stored within the app on the device itself. Since she’s switched to a new mobile device, any desired offline content will need to be re-downloaded on the new device.</P> <P>Hope this helps and sorry for any inconvenience!&nbsp;</P> Wed, 18 Jun 2025 17:58:33 GMT TannerPandora 2025-06-18T17:58:33Z How to recover downloads with new phone https://community.pandora.com/t5/My-Collection/How-to-recover-downloads-with-new-phone/m-p/183732#M34099 <P>How would my wife recover all her music downloads? Her service on the old phone got shut down. When restored the service, all her music was gone. How would we.recover that? She got a new phone, but still has the same number..</P> <P><FONT size="3"><I>Moderator Edit: Edited title for clarity</I></FONT></P> Tue, 22 Jul 2025 16:45:40 GMT https://community.pandora.com/t5/My-Collection/How-to-recover-downloads-with-new-phone/m-p/183732#M34099 Haroldsimon 2025-07-22T16:45:40Z Re: Music downloads https://community.pandora.com/t5/My-Collection/How-to-recover-downloads-with-new-phone/m-p/183735#M34101 <P>Hi&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/1974472">@Haroldsimon</a>&nbsp;</P> <P data-start="124" data-end="215">Welcome to community!</P> <P>Please keep in mind that Pandora accounts are tied to an email address, not a phone number.</P> <P>Since your wife has switched phones, her music collection will still be available as long as she logs in using the same Pandora account.&nbsp;However, Offline Content is stored within the app on the device itself. Since she’s switched to a new mobile device, any desired offline content will need to be re-downloaded on the new device.</P> <P>Hope this helps and sorry for any inconvenience!&nbsp;</P> Wed, 18 Jun 2025 17:58:33 GMT https://community.pandora.com/t5/My-Collection/How-to-recover-downloads-with-new-phone/m-p/183735#M34101 TannerPandora 2025-06-18T17:58:33Z