https://community.pandora.com/t5/My-Collection/Playlists-disappear-when-Premium-Access-ends/m-p/203534#M35731 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2158918">@shadowmayhem</a>&nbsp;To clarify, it looks like your account is set up with the free service. The ability to create custom playlists for your collection is only an option when upgrading to Pandora Premium.</P> <P>I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.</P> <P>This is what was allowing you to listen to create custom playlists.</P> <P>When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to the playlists you created.</P> <P>I hope this helps explain.</P> Tue, 05 May 2026 13:12:34 GMT AdamPandora 2026-05-05T13:12:34Z https://community.pandora.com/t5/My-Collection/Playlists-disappear-when-Premium-Access-ends/m-p/203491#M35730 <P>same thing is happening to me</P> Tue, 05 May 2026 13:12:50 GMT https://community.pandora.com/t5/My-Collection/Playlists-disappear-when-Premium-Access-ends/m-p/203491#M35730 shadowmayhem 2026-05-05T13:12:50Z https://community.pandora.com/t5/My-Collection/Playlists-disappear-when-Premium-Access-ends/m-p/203534#M35731 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/2158918">@shadowmayhem</a>&nbsp;To clarify, it looks like your account is set up with the free service. The ability to create custom playlists for your collection is only an option when upgrading to Pandora Premium.</P> <P>I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.</P> <P>This is what was allowing you to listen to create custom playlists.</P> <P>When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to the playlists you created.</P> <P>I hope this helps explain.</P> Tue, 05 May 2026 13:12:34 GMT https://community.pandora.com/t5/My-Collection/Playlists-disappear-when-Premium-Access-ends/m-p/203534#M35731 AdamPandora 2026-05-05T13:12:34Z