post Re: Playlist no longer exists error message in My Collection https://community.pandora.com/t5/My-Collection/Playlist-no-longer-exists-error-message/m-p/204350#M35789 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/437082">@gdmike4</a>&nbsp;<SPAN>I’m really sorry to hear about the frustration you’ve been having. I can understand how upsetting it is to lose playlists and run into repeated error messages when you’re paying for the service.</SPAN></P> <P class="isSelectedEnd"><SPAN>I’d like to help look into this further, but I need a bit more information so I can better understand what’s happening.</SPAN></P> <P class="isSelectedEnd"><SPAN>Can you please let me know the names of the playlists or stations that are currently missing from your collection?</SPAN></P> <P class="isSelectedEnd"><SPAN>Also are you seeing these issues while listening on a computer or on a mobile device?</SPAN></P> <P class="isSelectedEnd"><SPAN>If it’s on a computer:</SPAN></P> <UL> <LI class="isSelectedEnd"><SPAN>Are you using a Mac or Windows computer?</SPAN></LI> <LI class="isSelectedEnd"><SPAN>Are you listening through our website or the desktop app?</SPAN></LI> <LI class="isSelectedEnd"><SPAN>If you’re using the website, which browser are you using?</SPAN></LI> </UL> <P><SPAN>If it’s on a mobile device:</SPAN></P> <UL> <LI><SPAN>What is the make and model of the device?</SPAN></LI> <LI><SPAN>Who is your carrier, if applicable?</SPAN></LI> </UL> <P><SPAN>Lastly, when you have a chance, could you send a screenshot of the error message you’re seeing? That will help us investigate further.</SPAN></P> <P><SPAN>Thank you for working with me on this.</SPAN></P> Fri, 22 May 2026 16:32:31 GMT AdamPandora 2026-05-22T16:32:31Z Playlist no longer exists error message https://community.pandora.com/t5/My-Collection/Playlist-no-longer-exists-error-message/m-p/204347#M35788 <P><SPAN>about to cancel my subscription to much of an pain in the butt to use.&nbsp;</SPAN></P> <P><SPAN>all of them junk website to say the least</SPAN></P> <P><SPAN>paying for a service with to many error messages. time to spread the word on how bad this site is</SPAN></P> <P>this website is junk keep losing my play list.&nbsp; saying it no longer exist. paying for a product that does not deliver. spotify here i come</P> <P><FONT size="3"><I>Moderator Edit: Merged comments, Edited title for clarity</I></FONT></P> Fri, 22 May 2026 16:28:37 GMT https://community.pandora.com/t5/My-Collection/Playlist-no-longer-exists-error-message/m-p/204347#M35788 gdmike4 2026-05-22T16:28:37Z Re: Playlist no longer exists error message https://community.pandora.com/t5/My-Collection/Playlist-no-longer-exists-error-message/m-p/204350#M35789 <P><a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/437082">@gdmike4</a>&nbsp;<SPAN>I’m really sorry to hear about the frustration you’ve been having. I can understand how upsetting it is to lose playlists and run into repeated error messages when you’re paying for the service.</SPAN></P> <P class="isSelectedEnd"><SPAN>I’d like to help look into this further, but I need a bit more information so I can better understand what’s happening.</SPAN></P> <P class="isSelectedEnd"><SPAN>Can you please let me know the names of the playlists or stations that are currently missing from your collection?</SPAN></P> <P class="isSelectedEnd"><SPAN>Also are you seeing these issues while listening on a computer or on a mobile device?</SPAN></P> <P class="isSelectedEnd"><SPAN>If it’s on a computer:</SPAN></P> <UL> <LI class="isSelectedEnd"><SPAN>Are you using a Mac or Windows computer?</SPAN></LI> <LI class="isSelectedEnd"><SPAN>Are you listening through our website or the desktop app?</SPAN></LI> <LI class="isSelectedEnd"><SPAN>If you’re using the website, which browser are you using?</SPAN></LI> </UL> <P><SPAN>If it’s on a mobile device:</SPAN></P> <UL> <LI><SPAN>What is the make and model of the device?</SPAN></LI> <LI><SPAN>Who is your carrier, if applicable?</SPAN></LI> </UL> <P><SPAN>Lastly, when you have a chance, could you send a screenshot of the error message you’re seeing? That will help us investigate further.</SPAN></P> <P><SPAN>Thank you for working with me on this.</SPAN></P> Fri, 22 May 2026 16:32:31 GMT https://community.pandora.com/t5/My-Collection/Playlist-no-longer-exists-error-message/m-p/204350#M35789 AdamPandora 2026-05-22T16:32:31Z