post Re: Cuts off a selection before it is finished in My Collection

Cuts off a selection before it is finished

wehobob2 — Tue, 01 Oct 2019 20:54:14 GMT

A couple of years ago I had to get rid of Sirius XM and switch to Pandora because of problems with streaming my playlists using Sirius. It would cut off selections before they were finished and start something new. Nobody at Sirius cared so i switched to Pandora and never had a problem. UNTIL-- Sirius bought Pandora. Now not only is the same problem back but now it often cuts off a selection before it is finished and then doesn't play anything at all for a while. So two questions:

1. Does anybody else have this problem and have they solved it?

Thanks!

Moderator edit: edited title for clarity

Re: streaming issue

AlyssaPandora — Mon, 07 Oct 2019 16:48:03 GMT

Hi @wehobob2

Sorry to hear that you're having trouble streaming.

What is the make and model of the device you're using?
Are you receiving any error messages?
What exactly does it say?

I look forward to hearing back!

Re: streaming issue

DallasDog50 — Tue, 01 Oct 2019 18:37:42 GMT

Yes! bI am having the same problem with Pandors

Re: Cuts off a selection before it is finished

socodina — Sun, 06 Oct 2019 23:58:43 GMT

I am having this same issue. It was after every 10 songs or so, but now it's after every song. Any answers? I'm ready to cancel my subscription.

Re: Cuts off a selection before it is finished

AlyssaPandora — Mon, 07 Oct 2019 16:49:08 GMT

Welcome to the community, @socodina @DallasDog50!.

What is the make and model of your device?
Also are there any error messages? If so, what does it say?

Let me know.

Re: Cuts off a selection before it is finished

lrm1130 — Fri, 18 Oct 2019 15:23:22 GMT

Yes I have the same problem. I was thinking of subscribing but I don't want to pay if it cuts off the songs half way thru.

Re: Cuts off a selection before it is finished

tsh228 — Sat, 19 Oct 2019 18:47:16 GMT

I'm having the same problem. I just started my 30-day trial, and it's pretty annoying.

@lrm1130 wrote:
Yes I have the same problem. I was thinking of subscribing but I don't want to pay if it cuts off the songs half way thru.

Re: Cuts off a selection before it is finished

AdamPandora — Mon, 21 Oct 2019 18:05:03 GMT

@tsh228 @lrm1130 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Let me know.

Re: Cuts off a selection before it is finished

Bully1017 — Sun, 28 Jun 2020 15:53:47 GMT

Same issue, does it across all devices, streaming through my car, my phone, smart tv, garbage programming imo, canceling my free trial, definitely not paying for a service that fails to function properly

Re: Cuts off a selection before it is finished

AlyssaPandora — Mon, 29 Jun 2020 15:52:22 GMT

Hi there, @Bully1017. 👋

Sorry to hear that you're having trouble listening from your devices.

I'm happy to help troubleshoot, if you'd like.

Just let me know the make and model of your device.

Also, please confirm whether you're experiencing any error messages.

Re: Cuts off a selection before it is finished

Bully1017 — Mon, 29 Jun 2020 16:46:38 GMT

iPhone 11 Pro, 2013 Ford Fusion and Samsung smart tv 2018 55”

No errors just skips with a minute to go

mod edit: format

Re: Cuts off a selection before it is finished

AlyssaPandora — Mon, 29 Jun 2020 17:25:29 GMT

Thanks for getting back to me, @Bully1017.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more.

Troubleshooting:

For your iPhone device, I would recommend trying out these steps.
For your Samsung Smart TV, running through this troubleshooting path to see if it rectifies the issue you're experiencing.
- We also have an existing thread for a known issue on Samung TVs. Not sure if you're experiencing this but I'll share thread just in case: No Sound on Samsung TV

Pandora in Your Car:

For the issue with Pandora in your car, could you share more information about how you're connected?

Are you connected via Bluetooth?
Or, AUX Cord?

Let me know.