Collection disappears on son's account

DCB — Tue, 25 Aug 2020 18:30:12 GMT

We have a premium family subscription, and my son’s collections randomly disappear. They usually come back after 4-5 days. This is becoming quite aggravating, and we are contemplating deleting because of it. He logs in on an iPhone X (Verizon), has done no upgrades (none due), has uninstalled and reinstalled the app, gets no error messages. This is a last ditch reach out for help before we leave.

Moderator Edit: Edited title for clarity

Re: Collection disappears on son's account

AdamPandora — Tue, 25 Aug 2020 18:32:38 GMT

@DCB Since you are requesting assistance for another user's account, I am going to have someone from our support team contact you directly via email for further assistance.

They will need to gather additional details on your son's account in order to help.

Please keep an eye out for their message.

Thanks for your patience in the meantime! 🤝

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Collection disappears on son's account

Re: Collection disappears on son's account