post Re: Signed out and now can't add to my Playlist in My Collection

Signed out and now can't add to my Playlist

Snarki — Tue, 15 Sep 2020 15:44:12 GMT

I signed out of pandora and now I can't add music to my playlists. I can see them but I can't add to them. Help!

AdamPandora — Tue, 15 Sep 2020 17:58:42 GMT

@Snarki Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
What is the name of one of the playlists you are unable to add new tracks to?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

Snarki — Tue, 15 Sep 2020 18:57:19 GMT

The second picture is when I click on add to playlist when playing a song. I'm on my phone. It's a note 20

AdamPandora — Tue, 15 Sep 2020 19:29:23 GMT

@Snarki Thanks for sending that over.

Please try running through the following troubleshooting steps: Troubleshooting for Android Devices

If that doesn't resolve the issue, I'd like to report this to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Build number (Settings > About Phone):
Android Security Patch Level, if noted on your device (Settings > About Phone):
Pandora version:
- If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
- If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝