post Shuffle not working in My Collection

Shuffle not working

Luv2quilt311 — Sun, 20 Sep 2020 17:52:14 GMT

Shuffle is not working...why? That’s the only reason I use Pandora and dislike spotify

Re: Shuffle not working

AdamPandora — Mon, 21 Sep 2020 14:16:48 GMT

@Luv2quilt311 Could you tell me a bit more about what is happening?

To clarify, do you tap on the Shuffle icon and nothing happens?

Also, are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

Re: Shuffle not working

dzaster66 — Wed, 03 Mar 2021 19:26:17 GMT

I have a desktop PC that shuffle doesn't work on and I have a laptop PC that it does not work on.

Re: Shuffle not working

AdamPandora — Wed, 03 Mar 2021 19:34:14 GMT

@dzaster66 Could you tell me a bit more about what is happening?

To clarify, do you tap on the Shuffle icon and nothing happens?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

Is there an error message? If so, what does it say?
Can you provide me with a screenshot/screen-recording of what you're seeing?

Thanks for working with me on this. 🤝

Shuffle

Brad73 — Fri, 19 Mar 2021 02:10:14 GMT

Every time I hit shuffle it still continues to start in the same spot. Keep hearing same songs over and over. Thumbs up station you hit shuffle and it just starts in a different spot. Never shuffles songs. Annoying. I have been a customer for over 10 years have always liked Pandora. I have upgraded my subscription several years. I want to shuffle my music

Re: Shuffle

AlyssaPandora — Fri, 19 Mar 2021 15:02:52 GMT

Hi there, @Brad73. 👋

Nice to see you around the community space. Could you share a bit more about what's happening?

You mentioned your Thumbprint Radio station. Could you confirm when you're shuffling stations or your My Thumbs Up playlist when the repetition occurs?

Also, how are you listening?

Using a computer?
MAC or Windows?
Web or Desktop App?
If you're using a web browser, which one?

Let us know. 🎧

Music variety

Michaellloyd534 — Fri, 02 Apr 2021 01:20:30 GMT

How do I get better variety on my shuffle stations playlist? I have 37 stations and have added a ton of artists under those stations and it still seems like I hear the same 30 song rotation every day at work before it starts mixing in a few new ones. I like a variety so I don’t want to have to listen to each individual station to dial my mix in unless there is no other option. Thanks!

Re: Music variety

AdamPandora — Fri, 02 Apr 2021 11:26:48 GMT

@Michaellloyd534 It sounds like you may be experiencing an issue where the same artists or tracks are repeating when shuffling your collected stations.

We do have this thread which may match up better with the issue you are reporting: Shuffle only cycles through 5 stations at a time

Please review the comments other Community users have posted on that thread, and let me know if you are experiencing this same issue.

Re: Shuffle

jasonaphipps — Sun, 25 Apr 2021 10:08:30 GMT

Trying to erase my reply, Disregard.

Re: Shuffle

AdamPandora — Mon, 26 Apr 2021 11:41:41 GMT

No worries at all, @jasonaphipps.

Let us know if there is anything else we can assist you with.

Re: Shuffle not working

Curtxre — Tue, 25 May 2021 12:11:51 GMT

Why is Shuffle Not Working an ongoing problem? It used to work just fine on my mac computer through the website login, through the ap on my phone and ipad... everything. Now it just does not even appear as an option, and apparently a lot of other people are having this same issue... What gives?

Shuffle is not working AGAIN, when I sign on through the website. This is the same computer, same browser, same website I've signed onto for years, and no, Shuffle does NOT appear. There is not option for shuffle, and is the primary feature on the whole pandora site that I find most useful... when it works. Why is this an ongoing issue with your website? Please, get it together.

Re: Shuffle not working

AdamPandora — Tue, 25 May 2021 12:17:30 GMT

@Curtxre You should still be able to shuffle your stations from your computer.

Shuffling from the My Collection page:

Premium listeners like yourself can go to My Collection, and sort the collection by Stations and select Shuffle Stations:

If the Shuffle Stations option isn't available to you, can you please do me a favor and send me a screenshot of what you are seeing when you navigate to this screen?

Thanks for working with me on this. 🤝

Re: Shuffle

Cliffo73 — Sat, 19 Feb 2022 17:45:32 GMT

May I ask a link to the fix for the shuffle station not working?

Re: Shuffle

AdamPandora — Mon, 21 Feb 2022 13:19:35 GMT

@Cliffo73 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Shuffle not working

michelle2e — Tue, 27 Dec 2022 17:04:40 GMT

I agree, the shuffle option is the only reason why I chose Pandora over the other ones. But it is ALWAYS a problem!!!

Re: Shuffle not working

AdamPandora — Tue, 27 Dec 2022 17:18:40 GMT

@michelle2e Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Let me know.

Re: Shuffle

jefferyjones — Fri, 22 Aug 2025 14:33:16 GMT

shuffle not working today but worked yesterday

Re: Shuffle

AdamPandora — Fri, 22 Aug 2025 16:27:08 GMT

@jefferyjones I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

What exactly do you mean when you say it's not working? Please let me know exactly what you are experiencing.

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.