post Re: Where have my songs and artists gone? in My Collection

Where have my songs and artists gone?

buraian — Thu, 14 Nov 2019 15:52:29 GMT

I just logged into my free account for the first time in probably at least a year and Pandora looks very different from how I remember it. So I upgraded to the premium plan and all the songs and artists that I "liked" other than those that I used to create a station just seem to be gone. For example, when I click on "songs" I get this:

"Use search to find songs. Look for the ⊕ icon to collect them."

Similar for when I click on "artists." Is there any way to recover these lists? Or have they all been deleted in favor of "My Thumbs Up"?

Thx.

Re: Where have my songs and artists gone?

AdamPandora — Thu, 14 Nov 2019 19:45:56 GMT

@buraian Nice to see you around the community.

To clarify, are you having trouble locating your regular radio stations?

With Pandora Premium, you can sort your content from the My Collection page from your mobile device.

Select the caret on the far right side of your screen and from here, you can sort by Albums, Songs, Stations, Playlists or Artists. Please note that you can't currently sort your collection by A-Z; only Artists are listed alphabetically by default at this time.

To find your created stations, sort by Stations.

Let me know if this helps.

Re: Where have my songs and artists gone?

billie4 — Wed, 11 Dec 2024 04:59:36 GMT

this did not work for me i had music artist where did they go

Re: Where have my songs and artists gone?

AdamPandora — Wed, 11 Dec 2024 18:49:29 GMT

@billie4 Your original account is likely registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!