post Re: Thumbs up not saving in My Collection

My Thumbs Up Playlist suddenly missing numerous tracks

Yokko — Sun, 06 Dec 2020 19:36:12 GMT

This used to happen on and off for me. Now it's constant. The last month or so I haven't seen any of the new songs I thumbs up appear on the playlist. Even ones I asked to be added to it manually are not appearing. Instead it's hung around 1262 and has not increased.

Re: Thumbs up not saving

Yokko — Sat, 28 Nov 2020 18:23:56 GMT

Oh, and I tried logging in and logging out and that just erased all my stuff. I use an Android device, a Samsung Galaxy Note 10+ and it is completely up to date. I also have Premium, so...

Re: Thumbs up not saving

AlyssaPandora — Sat, 28 Nov 2020 18:36:38 GMT

Hi there, @Yokko. 👋

Other listeners have mentioned similar issues. I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

Model:
Carrier:
Android version (Settings > About Phone):
Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Thanks so much for your help with this. 🎧

Re: Thumbs up not saving

Yokko — Sat, 28 Nov 2020 18:41:54 GMT

Galaxy Note10+

Carrier is Total Wireless (uses Verizon) and it used to be a different device and carrier, same thing happened (Moto Z Force 2/ Sprint a year ago)

Version 2010.1 (ANDROID-TUNER 20101015)

Cellular Data mostly, though I use WiFi at home.

Just that even manually it will no longer add songs and the playlist always seems to be missing songs (I'd have Waay over 1262 if it kept track. Probably closer to 3000+ because I use it every day)

Re: Thumbs up not saving

Yokko — Sat, 28 Nov 2020 18:49:53 GMT

Even funnier, I just did this:

Even if it increases the songs cannot be seen on the list and don't play.

I'm hoping when the re-downloads complete they'll be there, but can't be sure. I tried to add these (and several others) two weeks ago.

Re: Thumbs up not saving

AdamPandora — Sun, 29 Nov 2020 13:10:22 GMT

Thanks for following up with that information, @Yokko.

I have added your feedback to the ticket we have open with the engineers who are investigating this issue.

Thanks for your patience in the meantime as they work to find a fix. 🛠

Thumbs upped sobgs not adding to thumbs list

BerryMusical — Sat, 05 Dec 2020 06:19:42 GMT

It started happening a few weeks ago, and I know I have a ridiculous amount of thumbs upped song at 3.9k but now when I thumbs up songs they don't appear on my thumbs list. I've literally started taking screenshots when I hear a song I like to find ot later. Have I finally hit the limit or is it that list is so large or something?

Re: Thumbs upped sobgs not adding to thumbs list

AdamPandora — Sun, 06 Dec 2020 13:33:25 GMT

@BerryMusical I moved your post over to this existing thread: Wrong number of Thumbs on My Thumbs Up Playlist

Your information has now been added to the ticket we have open with the engineers who are looking into this issue.

Thanks for your patience in the meantime as they work to find a fix. 🛠

Re: Thumbs up not saving

AdamPandora — Sun, 06 Dec 2020 19:37:20 GMT

@Yokko Our engineers believe that this issue should now be resolved.

Please try signing out of the app, and signing back in.

Let me know how it goes.

Re: Thumbs upped sobgs not adding to thumbs list

AdamPandora — Sun, 06 Dec 2020 19:37:50 GMT

@BerryMusical We believe this issue is now resolved.

Can you please try signing out of the app, and signing back in to see if that helps?

Let me know how it goes.

My Thumbs Up Playlist count changes without input

bp4437 — Tue, 08 Dec 2020 15:10:30 GMT

I rarely listen to the My Thumbs Up playlist but I noticed a few days ago the count was nearly 2700 songs. It currently shows 894 songs. Did something happen to Thumbs Up songs across my station? I did not delete any thumbs up ratings myself.

Edit: It's now back up to 2,695 thumbs up. I didn't make any changes to restore the missing ratings.

Re: My Thumbs Up Playlist count changes without input

AdamPandora — Tue, 08 Dec 2020 17:06:56 GMT

@bp4437 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!