post Re: Charged after Canceling in Subscriptions

Charged after cancellation

phillipm539 — Wed, 12 May 2021 15:00:05 GMT

hey so i tried cancelling my subscription last month and it send it went through but they charged me for again for the subscription how do i stop it from taking anymore money

Re: hkbjbsbbxch

AdamPandora — Fri, 07 May 2021 12:23:03 GMT

@phillipm539 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Charged after Canceling

Erinlynnbishop — Mon, 24 May 2021 14:37:52 GMT

Hello, I canceled my subscription and I am still getting charged! If someone could please look into this and get back to my.

Re: Charged after Canceling

AdamPandora — Mon, 24 May 2021 14:53:12 GMT

@Erinlynnbishop I do see your account was previously upgraded through Apple.

To clarify, are you still receiving charges from Apple for a Pandora subscription?

Or are you now being charged by Pandora or a separate vendor?

Let me know.

Re: billing is incorrect

vbranch817 — Sat, 05 Jun 2021 12:40:34 GMT

I have canceled my paid subscription three months ago and you are still charging me. I sent a email stating to cancel my service. Now, I am contacting my bank and sending them a copy of the email sent to cancel my service and have your company blocked from charging my card a 4th time.

Re: billing is incorrect

AdamPandora — Mon, 07 Jun 2021 14:21:20 GMT

@vbranch817 Our support team isn't seeing any messages from the email associated with your Pandora account.

I went ahead and created a new ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Cancelation

Sxcbtch09 — Fri, 18 Jun 2021 06:09:45 GMT

Seriously I just tried and was supposed to have been cancelled 2 months ago but yet is still charging my card

Re: Cancelation

AdamPandora — Fri, 18 Jun 2021 12:32:37 GMT

@Sxcbtch09 It doesn't look like the Pandora account associated with your Community profile has ever been upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to gather some additional information about the charges you are seeing, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Cancelled subscription- will I get a refund?

as2020 — Mon, 21 Jun 2021 05:49:02 GMT

i have canceled mine before the charge date but i was still charge i would like a full refund

Re: Cancelled subscription- will I get a refund?

AdamPandora — Mon, 21 Jun 2021 12:33:35 GMT

@as2020 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Still getting charged after canceling

Ivy24 — Mon, 25 Oct 2021 00:45:49 GMT

I canceled my subscription and deleted my account a few months ago but still getting charged will I get my money back ?

Re: Still getting charged after canceling

AdamPandora — Mon, 25 Oct 2021 12:21:07 GMT

@Ivy24 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Being charged for cancelled subscription

Debster — Wed, 01 Dec 2021 20:23:36 GMT

I cancelled my subscription a couple of months ago and I am still being billed for it.

Re: Being charged for cancelled subscription

AdamPandora — Wed, 01 Dec 2021 21:09:44 GMT

@Debster I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Refund

Nova_Flora — Wed, 09 Mar 2022 14:18:22 GMT

A few days ago I canceled my subscription but for some reason it didn’t properly cancel, is it possible to get a refund and if so how to

Re: Refund

AdamPandora — Wed, 09 Mar 2022 15:04:36 GMT

@Nova_Flora I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Still being charged

Atmchris91 — Sun, 20 Mar 2022 17:38:41 GMT

Still being charged an additional $37 after pandora subscription was renewed

Re: Still being charged

AlyssaPandora — Sun, 20 Mar 2022 18:23:26 GMT

Hi there, @Atmchris91. 👋

It looks like your account is upgraded to a monthly Premium subscription through Apple. Unfortunately, we can't manage this on our end as we don't have access to the Apple billing system.

Subscriptions purchased on iOS devices (iPhone, iPad, iPod Touch) are billed through Apple, so any billing discrepancies are handled by their support team.

To request a refund through Apple, visit the Apple support page.

If you have any trouble with these steps, please contact the Apple support team for further assistance.

I do see that you've been in touch with our support team via email. Someone will follow up to your message soon.

Thanks for your patience during this process. 🎧

Still being charged after cancel

Sambuzz — Wed, 27 Apr 2022 11:14:18 GMT

I canceled in February, Google play shows I canceled in February, I have been being charged since February, if not replied to within 2 days I will call my bank to stop further payments.

Re: Still being charged after cancel

AdamPandora — Wed, 27 Apr 2022 14:00:48 GMT

@Sambuzz I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!