post Re: Upgrading to Premium and receiving: "Something went wrong, please try again later." in Subscriptions

Upgrading to Premium and receiving: "Something went wrong, please try again later."

McPherson95 — Sat, 21 Nov 2020 17:43:00 GMT

I'm having a lot of trouble trying to upgrade my account from free to premium. I have tried to upgrade my account on my phone, as well as on my desktop via debit card and PayPal. I consistently get 'Something went wrong, please try again later.'

Moderator Edit: Changing title for clarity

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

TannerPandora — Sat, 21 Nov 2020 17:56:46 GMT

Hi @McPherson95! Thanks for posting. Sorry to hear about this, I can only imagine how frustrating this is.

I'm going to create a support case for you. One of our agents will reach out via email to follow up.

Please be on the look out for their reply.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

Ellisj — Thu, 17 Dec 2020 15:54:48 GMT

I am having the same issue this morning. I have tried all the things mentioned also. Very frustrating, I'm trying to give you my money and nothing is working correctly.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Thu, 17 Dec 2020 16:24:04 GMT

@Ellisj I am going to have someone from our support team contact you privately via email to help look into this.

Please keep an eye out for their message. 📬

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

ryan33187 — Mon, 31 May 2021 16:13:42 GMT

I've got the same issue, and received it with multiple cards as well as trying to use paypal :(.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Mon, 31 May 2021 17:57:00 GMT

@ryan33187 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

spaceman_spiff — Mon, 31 May 2021 20:17:04 GMT

I’m having the exact same issue. Trying to do either of the trials and multiple cards. Same error every time. I even tried a 3-month trial from Groupon and still nothing.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Tue, 01 Jun 2021 11:19:37 GMT

@spaceman_spiff I have passed your feedback along to our support team.

They will be reaching out to you privately via email to help look into this further, so please keep an eye out for their message. 📬

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

Jeff9511 — Sun, 06 Jun 2021 18:58:32 GMT

I am having this same issue

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Mon, 07 Jun 2021 14:33:44 GMT

@Jeff9511 It looks like you were able to successfully upgrade to Pandora Premium.

Let me know if there is anything else you need assistance with.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

angeljaceczko — Fri, 01 Oct 2021 14:02:55 GMT

I am having this exact same issue....

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Fri, 01 Oct 2021 15:16:26 GMT

@angeljaceczko I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Unable to upgrade

Alexandrashadae — Wed, 12 Apr 2023 12:40:10 GMT

I am trying to upgrade my pandora account to premium. I am prompted to enter my Google password which I know is correct and I keep receiving error message "something went wrong try again". Can you assist im not sure what else to do. My Google pay information is up to date and the password is correct.

Re: Unable to upgrade

AdamPandora — Wed, 12 Apr 2023 16:50:59 GMT

@Alexandrashadae You should be able to upgrade directly through our website here.

Let me know if you run into any issues.

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

ZS10 — Tue, 12 Nov 2024 22:11:56 GMT

I am having the same issue. My family account was allowed to expire and i cannot re-upgrade with any card i try. Please help!

Re: Upgrading to Premium and receiving: "Something went wrong, please try again later."

AdamPandora — Wed, 13 Nov 2024 12:12:47 GMT

@ZS10 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!