post Premium account holder in Subscriptions

Cancel subscription (don't remember email address)

Tashacornwell — Tue, 30 Nov 2021 13:33:12 GMT

I don't remember my premium account that was a attached to my visa card. I would like to cancel my premium account and detach it to the Pandora account it is currently paying for that I can't access.

Re: Cancel subscription (don't remember email address)

AdamPandora — Tue, 30 Nov 2021 13:34:00 GMT

@Tashacornwell I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Premium account holder

Tashacornwell — Mon, 06 Dec 2021 13:43:30 GMT

I have a premium account that I am paying for but don't remember which email I have it under.

Re: Premium account holder

AdamPandora — Mon, 06 Dec 2021 13:54:27 GMT

@Tashacornwell I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

cancel

monica2790 — Wed, 06 Jul 2022 17:48:16 GMT

i have a premium account that i cant remember the email to it was on a trial basis from t mobile i believe but i cant seem to remember what the email was for it and i really want this to be cancelled because ive been paying for it and i dont use it

Re: cancel

AdamPandora — Wed, 06 Jul 2022 18:21:46 GMT

@monica2790 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Cancel subscription not sure of email

AndrewM72 — Fri, 03 May 2024 00:06:55 GMT

Hi Everyone,

I know I created a new email account 2.5 months ago to get a 2 month free trial. I just noticed my credit card was billed $10.99.

Problem is I have no idea what the email address is. I dont want to go to the trouble of asking my credit card company for a new credit card number.

How do I figure out how to cancel this (and if I have to, find out what email address it is being billed under)

Thank you

Andrew M

Re: Cancel subscription not sure of email

AdamPandora — Fri, 03 May 2024 11:29:32 GMT

@AndrewM72 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!