post Re: Button was charged for a subscription but still ads in Subscriptions

Still getting ads with subscription through Google

danmichelinie — Wed, 12 May 2021 15:08:48 GMT

Paid for Pandora Plus and still hearing ads and have limited skips

Re: Paid for Pandora Plus and still hearing ads and have limited skips

AdamPandora — Thu, 06 May 2021 13:33:02 GMT

@danmichelinie I moved your post over to this thread since it does look like your account was previously upgraded through Apple: Still getting ads with subscription through Apple

If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

Start by opening the Pandora app on your iOS device, and going to the Profile tab.
Select Upgrade.
Scroll to the very bottom of the screen and tap Retrieve Your Subscription. You may need to enter your iTunes password to confirm.

This should reapply your subscription to your account.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance.

Let me know how it goes.

Re: Paid for Pandora Plus and still hearing ads and have limited skips

danmichelinie — Thu, 06 May 2021 19:09:07 GMT

Hey Adam, while it was once subscribed through an iOS device, that's since been cancelled. I re-subscribed to Pandora Plus through the app on my Android. Paid through Paypal. Payments have been going through, however the plan (on all devices) appears to be basic... help please

Re: Paid for Pandora Plus and still hearing ads and have limited skips

AdamPandora — Wed, 12 May 2021 15:06:20 GMT

@danmichelinie Thanks for following up and clarifying that with me.

If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
From My Collection, go to the Profile tab in the bottom navigation bar.
Select Upgrade in the top left corner.
Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance.

Subscription Frustration

braxtondonyetta — Sat, 22 May 2021 21:40:08 GMT

OMG why is this subscription not working I'm seriously one two advertisements and one "you've run out of skips away from canceling and calling the bank to stop payment.

Re: Subscription Frustration

AlyssaPandora — Sun, 23 May 2021 14:13:59 GMT

Hi there, @braxtondonyetta. 👋

Sorry for any trouble you've experienced. I moved your post over to this existing thread: Still getting ads with subscription through Google

From my end, it looks like your monthly subscription through Google Play expired on 04/08/2021. However, if you've been charged since that date, you should be able to restore your subscription to your Pandora account. If you weren't charged on or around that date, this means that your subscription expired and it would require you to resubscribe in order to continue receiving the benefits of your subscription.

For more information about how to restore your subscription through Google Play, please check out the accepted solution for this thread here.

I hope this information is helpful. Let us know how it goes. 🎧

Paying for premium, but only getting basic

Creepy_Elvis — Sun, 30 May 2021 20:43:07 GMT

I am paying for premium, and shows subscription as premium, but is still running as basic... Commercial and only so many skips... Why am I paying full price and not getting what I am paying for?

Re: Paying for premium, but only getting basic

AdamPandora — Mon, 31 May 2021 13:11:36 GMT

@Creepy_Elvis Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Paid but not receiving upgrade

TylerA93 — Sat, 30 Oct 2021 02:09:21 GMT

Paid my Pandora premium and it’s still saying I have the free service.

Re: Paid but not receiving upgrade

AdamPandora — Sat, 30 Oct 2021 12:37:15 GMT

@TylerA93 I do see your account is currently upgraded to Pandora Premium through Google Play.

Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let me know.

Payment

Tommyswedo — Fri, 12 Nov 2021 12:30:22 GMT

Paid for Pandora premium and it's not loading I have the receipt for the payment. This is the first time I've ever had an issue

Re: Payment

AdamPandora — Fri, 12 Nov 2021 15:35:25 GMT

@Tommyswedo It appears that there was a communication error between the Google Play billing system and our system. The error seems to have been resolved and your subscription has been returned to your account.

I apologize for any inconvenience. Let me know if you have any other questions.

Paid but not upgraded

Djracer — Wed, 29 Dec 2021 17:12:21 GMT

I can show where I paid on DEC 15th but still getting ads! Still constantly asking me to upgrade?

Re: Paid but not upgraded

AdamPandora — Wed, 29 Dec 2021 17:12:07 GMT

@Djracer I moved your post over to this thread since it does look like your account was previously upgraded through Google Play: Still getting ads with subscription through Google

Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
From My Collection, go to the Profile tab in the bottom navigation bar.
Select Upgrade in the top left corner.
Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance.

Button was charged for a subscription but still ads

Angerbobber — Sat, 29 Jan 2022 02:10:01 GMT

I paid for the subscription and the money came out of my bank account but I'm still having to hear ads on my Android phone what the heck Pandora?

Re: Button was charged for a subscription but still ads

AlyssaPandora — Sun, 30 Jan 2022 19:06:35 GMT

Hi there, @Angerbobber. 👋

I moved your post over to this thread to keep everything organized: Still getting ads with subscription through Google

Looks like you've been in touch with our support team via email. Someone has responded to your message. If you don't see their email, please check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process. 📬

Re: Still seeing ads

Vic01 — Fri, 25 Feb 2022 05:02:47 GMT

I am having this issue as well. I got an ad after paying through google subscriptions. When I click upgrade in the app, it shows an error message and says I already have the upgrade so why do I not have premium features?

Re: Still seeing ads

AdamPandora — Fri, 25 Feb 2022 12:56:01 GMT

@Vic01 I moved your post over to this existing thread: Still getting ads with subscription through Google

Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
From My Collection, go to the Profile tab in the bottom navigation bar.
Select Upgrade in the top left corner.
Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance.

Re: Still hearing ads with Pandora Plus

DrBrianCooke17 — Wed, 20 Apr 2022 20:18:40 GMT

Hello I am having a similar issue. I have purchased the Pandora Plus service through Google Play and have been getting charged for it. However I am still hearing ads. Can you help correct this issue?

Re: Still hearing ads with Pandora Plus

AdamPandora — Wed, 20 Apr 2022 20:22:52 GMT

@DrBrianCooke17 I moved your post over to this thread since it does look like your account was previously upgraded through Google Play: Still getting ads with subscription through Google

Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
From My Collection, go to the Profile tab in the bottom navigation bar.
Select Upgrade in the top left corner.
Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance.