post Re: Cancel subscription on a different account in Subscriptions

Cancel subscription on a different account

paulbobbybuzz — Tue, 18 Feb 2020 18:26:25 GMT

I must have accidentally tapped the screen on my phone, because all of a sudden I'm not hearing any commercials. I don't want the trial, and I especially don't want any hassles when the trial ends, because I don't want a paid Pandora. Can anyone help? Thanks.

Moderator Edit: Edited title for clarity

Re: Cancel subscription on a different account

AdamPandora — Tue, 18 Feb 2020 18:32:04 GMT

@paulbobbybuzz Nice to see you around the community.

It doesn't look like the Pandora account your community profile is connected to has ever been upgraded.

If you accidentally signed up for a trial, then it was likely done on a Pandora account registered under a different email address.

Someone from our User Support team will be reaching out to you separately via email to help make sure this gets taken care of - please keep an eye out for their message.

In the meantime, you can also check out this page as you should be able to cancel any subscription your end as well.

Thanks for your patience.

Re: Cancel subscription on a different account

BobbyBrooks — Mon, 09 May 2022 20:25:39 GMT

How do I close my old pandora plus account?

Re: Cancel subscription on a different account

AdamPandora — Tue, 10 May 2022 11:42:17 GMT

@BobbyBrooks Check out this thread for instructions on how you can cancel your subscription: Managing your subscription

If you run into any issues, you will need to reach out to our support team directly for further assistance here.

Hope this helps!

Subscription cancellation

susanhamilton6 — Sat, 01 Feb 2025 19:02:50 GMT

The email address I used when signing up for Pandora plus is no longer valid. How do I cancel my paid subscription?

Re: Subscription cancellation

AdamPandora — Mon, 03 Feb 2025 18:54:23 GMT

@susanhamilton6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!