post Re: Paid for premium thru my iphone and I have no premium in Subscriptions

Paid for premium thru my iphone and I have no premium

Rtharpe51 — Fri, 21 Jan 2022 15:30:55 GMT

Hello I paid for premium but on my phone and pc it says I do not have premium

Moderator Edit: Format

Re: Paid for premium thru my iphone and I have no premium

AdamPandora — Fri, 21 Jan 2022 15:36:15 GMT

@Rtharpe51 I'm showing your account is currently upgraded to Pandora Plus through Apple.

Can you please confirm with me what you are seeing in your subscription settings?

You can locate that with the following:

Launch the Settings app.
Tap Apple ID, iCloud, Media & Purchases. (located at top of screen under your name)
Tap on Subscriptions.
Select Pandora.

Let me know what you find out.

Re: Paid for premium thru my iphone and I have no premium

marshallsade — Sun, 17 Jul 2022 20:10:00 GMT

so, where is my music ?????

Re: Paid for premium thru my iphone and I have no premium

AdamPandora — Mon, 18 Jul 2022 11:45:35 GMT

@marshallsade I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

What music is missing?
Can you please provide a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

Re: Paid for premium thru my iphone and I have no premium

marshallsade — Mon, 18 Jul 2022 14:31:11 GMT

I pay for my Pandora music on my I-phone and have always had my music on my computer BUT since I replaced my computer 2 weeks ago, I lost my Pandora music. My email address is xx@. Please rstore my music. Thank you. Marshall Sade

Moderator Edit: Removed Personal Info

Re: Paid for premium thru my iphone and I have no premium

AdamPandora — Mon, 18 Jul 2022 14:32:23 GMT

@marshallsade To clarify, the Pandora account connected to your Community profile shows no history of being upgraded to Pandora Premium.

I'm showing this account has only been upgraded to Pandora Plus.

What are the names of some of the stations that are missing from your collection?

Let me know.

Re: Paid for premium thru my iphone and I have no premium

W7who — Mon, 19 May 2025 13:36:59 GMT

Hi,

My account is xx@ I currently have premium paid for on iphone and that shows current in subscriptions, but on PC it is only giving me the free ad supported level with same sign in.

Thanks,

Dennis Duke

Moderator Edit: Removed Personal Info

Re: Paid for premium thru my iphone and I have no premium

AdamPandora — Mon, 19 May 2025 13:36:36 GMT

@W7who I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!