post Re: Tried A trial of Premium and want to revert back to Plus ASAP. in Subscriptions

Revert back to Pandora Plus while on Premium trial

jmz1110786 — Sat, 18 Feb 2023 12:32:36 GMT

Tried A trial of Premium and want to revert back to Plus ASAP.

Currently have premium access until next month. No additional charge but I want to go back to the simplified UI as soon as I can.

Do I have to wait for the premium access to run out next month when Plus goes back into effect or can I get Plus back sooner?

Moderator Edit: Edited title for clarity

Re: Tried A trial of Premium and want to revert back to Plus ASAP.

AdamPandora — Sat, 18 Feb 2023 12:31:47 GMT

I'm happy to help.

@jmz1110786 I've noted your feedback about Pandora Premium for the product team, and I'm sure it will be helpful as we work to improve the service.

I've also canceled your Premium trial, and set your account back to Plus.

You can view and manage your subscription from the Pandora website.

If you're using a computer:

You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

Go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left.
Then tap Subscription. (Log in to your account if prompted.)

Hope this helps!

Re: Revert back to Pandora Plus while on Premium trial

cmhohenberg — Mon, 17 Jun 2024 20:26:12 GMT

I do not see how to revert under subscriptions. It just says our subscription is Premium (under trial I guess) and that it will end at a date already passed. Then it allows us to "re-subscribe" but we are still in Premium with no end in sight. How do we get back to Plus?

I am not used to how the music is handled under Premium and want to get back to our chosen stations.

Moderator edit: Merged posts.

Re: Revert back to Pandora Plus while on Premium trial

MariaPandora — Mon, 17 Jun 2024 20:30:57 GMT

Hi @cmhohenberg, I have created a ticket with our support team for you so they can further assist you with this.

They will be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime!

Re: Revert back to Pandora Plus while on Premium trial

cmhohenberg — Wed, 19 Jun 2024 15:05:05 GMT

For some reason Pandora Premium messed up our station list, listing by songs mostly, and our Alexa functioning so we want back where we were.

Re: Revert back to Pandora Plus while on Premium trial

MariaPandora — Wed, 19 Jun 2024 16:10:12 GMT

Thank's for telling us this, @cmhohenberg.

I have added this information to your ticket and an agent has recently contacted you about this through email.

Please check out your inbox and thanks for your patience!