post How to view what subscription I have? in Subscriptions

How to view what subscription I have?

Sunny1 — Thu, 16 Mar 2023 17:05:48 GMT

Where do I find, which type we have?? We have a military family of 2. I'm trying to trouble shoot while Pandora is playing..

So, which guidelines do I seek... premium family?, military?

Re: Subcriptions?

AdamPandora — Thu, 16 Mar 2023 17:05:23 GMT

@Sunny1 I'm showing your account is currently upgraded to our Military Premium plan.

If you are ever looking to view your subscription details, you can do so with the following:

Manage your subscription from a computer:

Sign in to your account on our website.
Go to the Subscriptions page. (You can also access this from the Settings menu.)

Manage your subscription from a mobile device:

Go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left.
Then tap Subscription. (Log in to your account if prompted.)

Hope this helps!

Subscriptions

tiff_gorges — Wed, 19 Jul 2023 19:20:12 GMT

I thought I had a free trial for 3 minths, however I'm not sure how to tell what subscription I have. Please help.

Thanks!

Re: Subscriptions

AdamPandora — Thu, 20 Jul 2023 13:00:56 GMT

@tiff_gorges I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: How to view what subscription I have?

JennyJM — Wed, 31 Jul 2024 13:38:29 GMT

When I try to view my subscriptions from the account/settings menu, all it does is buffer.

Re: How to view what subscription I have?

MariaPandora — Wed, 31 Jul 2024 15:43:14 GMT

Hi @JennyJM , welcome to the community.

It seems like your account has been added to a Family Premium Plan.

That said, I have created a case with our support team so they can follow up with you regarding the buffering.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: How to view what subscription I have?

JennyJM — Wed, 31 Jul 2024 21:21:15 GMT

Thank you!!
Sent from my iPhone