post Re: Update billing information on expired subscription in Subscriptions

Direct billed: Update credit card

bigjohn25 — Wed, 09 Aug 2023 11:18:02 GMT

How do I update my credit card?

Re: Update credit card

AdamPandora — Wed, 09 Aug 2023 11:17:19 GMT

@bigjohn25 It looks like your account is upgraded directly through the Pandora website.

Check out this thread for instructions on how you can update your credit card: Update billing info - Direct Billed

Hope this helps!

Re: Update credit card

dovybard — Fri, 01 Sep 2023 18:27:06 GMT

New credit card and discard old one

Re: Update credit card

AdamPandora — Sat, 02 Sep 2023 11:43:04 GMT

@dovybard Check out the accepted solution to this thread for instructions on how to update the card on file for your account.

If you run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community!

Re: Update billing information on expired subscription

cwsouthstar — Mon, 09 Oct 2023 19:01:24 GMT

I need to update my credit card information

Re: Update billing information on expired subscription

AdamPandora — Tue, 10 Oct 2023 11:45:54 GMT

@cwsouthstar It looks like your account is upgraded directly through the Pandora website.

Check out this thread for instructions on how you can update your credit card: Update billing info - Direct Billed

Hope this helps!

Receipts Needed

Lacey2023 — Wed, 11 Oct 2023 17:43:48 GMT

I need receipts emailed to me please for June through September

Re: Receipts Needed

AdamPandora — Wed, 11 Oct 2023 18:20:53 GMT

@Lacey2023 Those receipts have now been emailed to you.

Hope this helps!

Re: Receipts Needed

Lacey2023 — Thu, 12 Oct 2023 11:12:51 GMT

I am missing a receipt from August

Moderator Edit: Removed Personal Info

Re: Receipts Needed

AdamPandora — Thu, 12 Oct 2023 11:13:45 GMT

@Lacey2023 I have re-sent your receipt from August via email as well.

Let me know if you still aren't seeing it on your end.

Re: How to transfer subscription to a different account

KATHYKING — Wed, 24 Apr 2024 18:43:27 GMT

I need help to change my credit card payment. I don't know how it gets paid now.

Re: How to transfer subscription to a different account

TannerPandora — Wed, 30 Apr 2025 16:36:57 GMT

Hi @KATHYKING

I checked your account and you are direct-billed through Pandora. You can update your information through the subscription section of your account.

This is more easily done through a computer, but you can update through mobile device.

If you're using a computer:

You'll need to make sure you're logged into your Pandora account and then go to your subscription details page.

If you're using a mobile device:

Go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left, then tap Subscription.

Re: Direct billed - Refund on Annual Subscription

andrewgrade — Mon, 29 Apr 2024 01:08:14 GMT

i have a new credit card number

Changing debit card

sublimetart — Fri, 04 Oct 2024 19:43:12 GMT

My debit card number changed. The only option I now see to change the card information is to "update" my subscription as it appears it was cancelled by being billed to the old card.

However, I don't want to lose ten years of curated playlists I have made

If I select the "upgrade" option, which is the premium account I have had for years, will I lose everything stored in my account?

And why isn't there a simple method of updating payment information? I really have no idea how I initially signed up, but I checked PayPal and Google and I don't pay through them for the app. To the best of my knowledge I signed up directly through Pandora.

TYIA

Change credit card

Nancy815 — Sat, 05 Oct 2024 01:00:06 GMT

Change credit card in file

Re: Direct billed: Update credit card

AlyssaPandora — Mon, 07 Oct 2024 14:23:08 GMT

Hey there, @Nancy815 @sublimetart. 👋

I moved your posts over to this existing thread: Direct billed: Update credit card

Sorry for any trouble you've experienced. Looks like you're both upgraded directly through our website. Please use the following directions to change your billing information or subscription plan.

To change your subscription from a computer:

Using your computer, log in to the Pandora website.
Click the icon (initial or picture) in the upper right corner > Settings > Subscription.
Enter your new billing information or click Switch Plans to choose a different subscription plan.
Click Save when finished and enter your current password when prompted for confirmation.

To change your subscription from a mobile device:

Go to the Pandora website.
Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)
- Select Update to enter your new billing information and Save your changes.
- Select Switch Plans to change your subscription option and Confirm.

Any changes you make to your billing information or subscription plan will take effect upon the next renewal date.

@sublimetart updating your payment information or upgrading your account won't cause you to lose your playlists, stations, or thumb feedback. If you have any trouble with this, our team is happy to help here: Email us

Hope this information is helpful. 🎧

Re: Direct billed: Update credit card

Luiz — Sat, 10 May 2025 19:11:03 GMT

Disregard 😅, I contacted support since there was already a post about it here: https://community.pandora.com/t5/Subscriptions/Error-Message-quot-Sorry-your-payment-information-is-not-valid/m-p/132179#M19978