post Re: T-Mobile Pandora Subscription not working. in Subscriptions

Pandora premium through t mobile but still have ads

Jplucas85 — Sat, 16 Sep 2023 20:54:33 GMT

I recently subscribed for 4 months free then $9.99 per month after for pandora premium through T mobile. Went through all the steps to activate, but I’m still getting ads on pandora. I’ve tried signing out and back in, updating the app and even deleting the app and reinstalling. Still getting ads. T mobile customer service transfers me to pandora customer service which doesn’t have anyone to talk to. Not sure what else to do. Important side note, I had a pandora premium account previously, but I cancelled it and it expired.

Re: Pandora premium through t mobile but still have ads

AdamPandora — Sun, 17 Sep 2023 11:15:21 GMT

@Jplucas85 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to sign out of your device, and then sign back in using the email address associated with your upgraded account.

Let me know how it goes.

T-Mobile sub

StevenRuble — Wed, 11 Oct 2023 14:47:35 GMT

T-Mobile subscription not working

Re: T-Mobile sub

AdamPandora — Wed, 11 Oct 2023 18:08:18 GMT

@StevenRuble I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

T-Mobile Pandora Subscription not working.

TristaThor — Thu, 12 Oct 2023 11:06:30 GMT

I am paying for Pandora Premium through T-Mobile and on T-Mobile said my activation was complete and to proceed to Pandora to finish setting up the subscription on their end. But when I’m in Pandora, it has me on the free plan and wants to charge me again through my Apple account if I click on the premi option in upgrades. It’s like there’s no communication between T-Mobile and my Pandora account.

Re: T-Mobile Pandora Subscription not working.

AdamPandora — Thu, 12 Oct 2023 11:08:40 GMT

@TristaThor I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora premium through t mobile but still have ads

Scotchonice65 — Sat, 23 Dec 2023 05:37:33 GMT

Same issue here, did they send you the email? And did it get resolved?

Re: Pandora premium through t mobile but still have ads

AdamPandora — Sat, 23 Dec 2023 12:55:40 GMT

@Scotchonice65 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

T-Mobile trial

rubrod36 — Thu, 08 Feb 2024 14:30:07 GMT

I am trying the T-Mobile trial premium but I am still listening to commercials

how do I listen to commercial free pandora premium trial from T-Mobile?

there is no option to log in from T-Mobile how do I log in on pandora

Re: T-Mobile trial

AdamPandora — Thu, 08 Feb 2024 16:10:53 GMT

@rubrod36 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora premium through t mobile but still have ads

Cguldon — Sat, 10 Feb 2024 21:42:56 GMT

I also have this issue. I have a "Premium on us" subscription through T-mobile but it isn't working. Free account only works.

Re: Pandora premium through t mobile but still have ads

AdamPandora — Mon, 12 Feb 2024 12:21:00 GMT

@Cguldon I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora premium through t mobile but still have ads

ntaylor95746 — Sat, 17 Feb 2024 22:34:18 GMT

I also have this issue. I have a "Premium on us" subscription through T-mobile but it isn't working. Free account only works. I contacted T-Mobile - they were very cheerful and had no clue. Please help - I want to migrate from Spotify but this needs to work first!

Thanks,

Neil

Re: Pandora premium through t mobile but still have ads

AdamPandora — Mon, 19 Feb 2024 12:17:58 GMT

@ntaylor95746 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora premium through t mobile but still have ads

feliciak — Mon, 08 Jul 2024 15:29:00 GMT

I am also having this same issue. Signed up for 4 months Pandora Premium trial through TMobile, but still have ad-supported Pandora account. TMobile told me to talk to Pandora which I did, (Case number #: 05152541) and Pandora told me to talk to TMobile since I got the subscription through them. Round and round I go. TMobile shows I have a 4 month Pandora Premium trial and Pandora shows I have an ads-supported free account. Please advise.

Re: Pandora premium through t mobile but still have ads

MariaPandora — Mon, 08 Jul 2024 18:05:33 GMT

Hi @feliciak

I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Re: Pandora premium through t mobile but still have ads

Trishradrn — Wed, 29 Jan 2025 19:55:28 GMT

I am also having same issue. I never received an email from anyone on how to upgrade my current free subscription to the premium service through T-Mobile

Re: Pandora premium through t mobile but still have ads

AdamPandora — Wed, 29 Jan 2025 20:07:59 GMT

@Trishradrn I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Re: Pandora premium through t mobile but still have ads

monicamarrero1 — Sun, 09 Feb 2025 19:21:25 GMT

Same, upgraded my free subscription to Pandora from T-Mobile App to PANDORA PREMIUM, my account settings show it is still the basic subscription. Called T-Mobile, they can't do more, T-Mobile representative called PANDORA, requested to add me to the call, PANDORA representative declined and told her to tell me to call, but declined giving her a phone number so, PANDORA is ghosting me and in 6/15/2025 I will be charged monthly without the 4 months paid for by T-Mobile

Re: Pandora premium through t mobile but still have ads

Trishradrn — Sun, 09 Feb 2025 20:48:17 GMT

Has anyone gotten a resolution ?